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New Contributor
krpandian
Posts: 2
Registered: ‎02-16-2013
My Device: BB Z10
My Carrier: Omantel

Not able to install BB link in Windows 8 (64 bit)

I recently got my BB Z10, trying to install BB link in my laptop for last 3 days, but installation is hanging after few steps.

I noticed that BB link installation software is 32bit, is there a 64 bit version available for Windows 8? Any other advise on the installation....? 

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Regular Contributor
krazy_canuck
Posts: 67
Registered: ‎02-12-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: Not able to install BB link in Windows 8 (64 bit)

Uninstall and download it again fresh ...I'm running an HP Probook on Win7 x64 and LINK installed without any problems ... now mind you, LINK won't back-up or transfer data worth a **bleep**, but it will install and run.

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New Contributor
krpandian
Posts: 2
Registered: ‎02-16-2013
My Device: BB Z10
My Carrier: Omantel

Re: Not able to install BB link in Windows 8 (64 bit)

Installation was not completed, there is nothing to uninstall. Also I have Windows 8, 64 bit version...

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Contributor
sbatt
Posts: 12
Registered: ‎12-16-2011
My Device: Playbook 16 GB
My Carrier: Rogers

Re: Not able to install BB link in Windows 8 (64 bit)

I'm on Windows 8 64 bit too and I finally got it to install but it keeps crashing.  Just keep getting a Windows message that Blackberry Link has stopped working.  I haven't been able to do a backup or connect my device to it - even USB connected wouldn't work.  

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Contributor
akholden1951
Posts: 18
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Not able to install BB link in Windows 8 (64 bit)

At least I see that I am not the only person with Windows 8 64-bit who is having problems. I cannot backup or restore on the Blackberry Link software. However, I have a Laptop that is using Windows XP 32-bit and it works fine on that. Seems like it's a compatibilty issue with Windows 8 64-bit. Come on Blackberry - sort it out.

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New Member
mrprtr
Posts: 2
Registered: ‎02-19-2013
My Device: Z10
My Carrier: Rogers

Re: Not able to install BB link in Windows 8 (64 bit)

Have same problem. Works Fine on older Windows 7 PC.
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BlackBerry Technical Advisor
-BD-
Posts: 483
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Not able to install BB link in Windows 8 (64 bit)

I have it installed on a windows 8 x64 with no issues.  When the software installs their is an MSI install log in your %tmp% folder.  That may shed some light on what is failing.

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New Member
mrprtr
Posts: 2
Registered: ‎02-19-2013
My Device: Z10
My Carrier: Rogers

Re: Not able to install BB link in Windows 8 (64 bit)

What is an MSI?
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Contributor
akholden1951
Posts: 18
Registered: ‎02-19-2013
My Device: Z10
My Carrier: EE

Re: Not able to install BB link in Windows 8 (64 bit)

Nothing in my C:\Temp folder so looked for tmp files - nothing only in Itunes folder. Any other suggestions please?

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Contributor
sbatt
Posts: 12
Registered: ‎12-16-2011
My Device: Playbook 16 GB
My Carrier: Rogers

Re: Not able to install BB link in Windows 8 (64 bit)

Same here. Nothing in tmp folder.
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