02-13-2013 07:38 AM
02-13-2013 07:52 AM
02-23-2013 01:38 PM
The problem described is exactly the problem I am having and if we don't find out how to properly download Link, I will return the Z10 - too bad, because I like the handset
To be clear, the Link program downloads from the website, but when the Install Shield starts, it freezes up and does not progress
I have dealt with RIM tech support, who have been helpful in suggesting solutions but the end result is the same - no resolution and lots of logs sent
We have tried the following ( I have a Dell i7 Windows 7 64 bit system)
- set up a new user profile
- tried a different computer (a Vista machine, but probably not very current in terms of updates)
- disabling Norton
- installing Norton
- running Windows Installer separately
- disabling UAC
02-24-2013 10:31 AM
02-24-2013 11:08 AM
thanks for the advice - I presume this method worked for you?
I will try a Wi-Fi hotspot
i am using Firefox (also tried Explorer)
ISP (=BB service provider) has not been helpful
02-24-2013 03:35 PM
02-24-2013 05:21 PM
sorry i wasnt clear - all my services are provided by one company
Why does your suggestion work by using an Internet Cafe, rather than my ISP (I havent tested it yet)
02-24-2013 08:07 PM
02-25-2013 03:37 AM - edited 02-25-2013 03:39 AM
"Which probably indicates there is an issue with your ISP regarding BlackBerry servers"
Not really, it just says that what he's doing doesn't work. About 30 times a year I go to customers who complain that a bit of software they have doesn't run and that it must be the manufacturers fault but nearly all are a Windows problems.
The most common problem I find it that the installer fails when it's trying to load a bit of the program that it's uncompressed into the windows/temp directory and it can't, so it either throws up a spurious error or just dies. making a new user or profile doesn't work as it's a global directory.
This might or may not work but it's worth a try if you have a problem!
Go to "My Computer" the right click drive "C:\" then click onto "Properties" then "Disk Cleanup" and let that run, put a tick in anything that says "Temporary files" then click OK. Restart your Pc and then try it again.
02-25-2013 07:42 AM
Thanks for the suggestion
You know, I have been thinking that this is a Microsoft issue as well, rather than a BB issue - though I can't understand why it doesn't install on the upstairs Vista machine - other than that machine is so hopelessly out of date with updates that nothing would install on it
I ran the disk cleanup and still no luck
Preparing to spend the day with RIM technical support to get this resolved