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Forums Advisor III
rat-7
Posts: 1,337
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Problem with Sync to Outlook

Hi,

 

For while after getting the new update on the phone and Link, the sync between the two was working good, but two weeks ago I started having problem with the sync and every time I get the following message :

 

"An error occured during an attempt to access a device database record"

 

Any idea on how to fix this

 

BTW the problem happens on my desktop and laptop computer (windows7 / Vista)

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Problem with Sync to Outlook

Hi rat-7

Is this happening when you synchronize your contacts?
If so, do any of your Microsoft Outlook contacts have a URL listed instead of an email address in the Email fields? If so, could you please try moving the URLs to the web page address field and retrying the synchronization.

 

Let me know the results. Cheers.


-FS


 


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