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MustafaAli
Posts: 1
Registered: ‎06-10-2013
My Device: z10

RESTORING BACKUP FROM Z10 TO Q10 AND OUTLOOK ISSUE!

Hello Everyone!

                             just yesterday I got new blackberry q10 and now its been 8 hours am searching and trying to restore my z10 backup to q10 and am getting error says (incompatible device restore) please need help and I wanted to export my z10 contacts to outlook but I searched allot but I did nt see any option of exporting contact please if anyone can help i'll be very gladfull to hiim please :smileysad:

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: RESTORING BACKUP FROM Z10 TO Q10 AND OUTLOOK ISSUE!

Hey MustafaAli,

Welcome to the BlackBerry® Support Community Forums.

 

Please review the following article that covers BlackBerry Link displays "Incompatible Device Software" error when restoring a BlackBerry 10 backup file from a later version of the BlackBerry 10 OS

http://btsc.webapps.blackberry.com/btsc/KB34338

 

Let us know if you have any questions.

Thanks.

-HB

 

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