04-29-2013 01:05 AM
I have never been able to back up my Z10 using Link. I've just updated the software to the latest version of link and it still gets to about 2% (which is more than it's ever been able to do before) and then fails.
Media synchronisation seems to work fine, it just won't backup.
I have president's choice recipe box app, but it wouldn't back up before this either.
04-30-2013 12:13 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying a backup without including the application data. Follow these steps:
In BlackBerry Link click on the BlackBerry at the bottom and click on Settings at the top. Put a checkmark for select data to include in your backup files and add checkmarks to all except Application data. Then click on Back up now.
Let me know if you have any more questions.
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05-02-2013 10:56 PM
I've been having the same problem.
I found somewhere on the support website that it said you have to be signed in without blackberry ID to backup.
My problem seems to stem from the fact I cannot sign in with my ID to link...I type my information in and then nothing happens when i hit submit.