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New Contributor
kareemruhi
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10

URGENT - Link not restoring my backup file on Q10!

Blackberry Experts,

 

I'm going crazy here and trying to restore my Q10's backup after updating to the leaked OS 10.1.0.4285.

I updated yesterday to the official 10.1 OTA after doing a backup (for emergency only) but the OS was terrible with a lot of overheating problems and massive battery drain. So, i decided to update to the above mentioned leaked one.

I made another full backup few hours ago, updated and tried to restore several times with no luck, the moment it wants to transfer media, an error occurs stating that (connection is not established or something....) but actually there's a connection between the software and the device as it does sync music, docs & videos!

Tried to restart/shutdown my PC, hard reset the blackberry, several security wipes, re-installed the OS, uninstalled/re-installed the BB link (reverted back to an older version and went back to the latest one)..... Nothing is working.

I reverted back to the latest official OS and still it does not work.. Tried several USB ports and another PC with no luck!

ANY tip would be much appreciated as i'm going crazy at the moment.

Thanks in advance!

K

JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!

Are you trying to restore the HIGHER OS BACK UP to this LOWER OS installation?

 

That is not possible, you'll get errors.

 

You must insall the same or lower OS backup.




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New Contributor
kareemruhi
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10

Re: URGENT - Link not restoring my backup file on Q10!

Actually i'm trying to restore an older backup (from the official 10.1 version) to a newer (leaked) OS.

 

I even tried restoring a 2 month old backup (back then i had a Z10) to my Q10 and it also didn't work!

 

Any input would be appreciated..

New Contributor
kareemruhi
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10

Re: URGENT - Link not restoring my backup file on Q10!

To make things more clear, I did sign in to Blackberry ID, BBM and configured my Email accounts as well. Did 100s of battery pulls and restarts with no luck..

I literally can't get what's going on......

JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!

OK, specifically then, what OS is installed now?

What OS was the backup made from?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
kareemruhi
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10

Re: URGENT - Link not restoring my backup file on Q10!

[ Edited ]

Backed up on Official OS 10.1.0.2312

 

Trying to restore to Leaked OS 10.1.0.4285

 

 

I've tried to reload the Official OS 10.1.0.2312 and restore its backup back to it with no luck.

New Contributor
kareemruhi
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10

Re: URGENT - Link not restoring my backup file on Q10!

Any assistance gentlemen ???
JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!

Can you make another backup on the lower OS? and only backup the Settings, nothing else?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
kareemruhi
Posts: 9
Registered: ‎06-17-2013
My Device: Blackberry Q10

Re: URGENT - Link not restoring my backup file on Q10!

J,

 

I didn't get what you want?

 

You basically want me to downgrade and do partial backup for the settings? i didn't get the aim of doing so.

 

Anyways, backing up is not a problem. I can back up smoothly on any version, it's the restore which is the problem.

 

It might be the large size of 1.5 GB backup file which somehow BB link can't seem to deliver it to the phone for some reason? Although i've tried to restore an older backup for my old Z10 (750MB) and it also didn't work... I even tried restoring my last 9900 backup and it didn't work.

 

At the moment, i managed to restore my contacts and pretty old texts from the last BB protect backup done on my old 9900 (goes back to February!)

 

I need to get this sorted.... There's no way of even extracting this (.bbb) BB10 backup file?

JSanders
Posts: 86,606
Likes: 23,203
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: URGENT - Link not restoring my backup file on Q10!


kareemruhi wrote:

J,

 

I didn't get what you want?

 

You basically want me to downgrade and do partial backup for the settings? i didn't get the aim of doing so.

 


No, I just asked if you could. I didn't direct you to do so. :smileywink: But I think you response indicates that it would be pain.

 

My experience is that some of the portion of the full backup (App Data) is failing to restore, and I have found that doing three separate backups (Settings, Media, AppData) works for me, in case one fails, I have not lost all.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code