11-12-2013 04:14 AM
I do blackberry support and sometimes I need to reload the OS , I used to be able to do that before but now it always showing the the connected blackberry device has the latest OS , which is not correct , could you please help ????
PS : the blackberry link is connected to the internet .
11-12-2013 10:55 PM
Welcome to http://supportforums.blackberry.com/
Follow the instructions to reload the OS with BlackBerry Link
Connect your BB10 and run BBLink
Then go to preference and press the reload option software
Let the process do all your work, and then you start setting your BB
And load your backup.
And let us know if your problem evidences the persistence.
You must have the latest version of the BlackBerry Link installed
Today update the BlackBerry Link to version 18.104.22.168
Downloading BlackBerry Link v22.214.171.124 (Windows OS)
Downloading BlackBerry Link v126.96.36.199 (Mac OS)
11-14-2013 03:17 PM
Since you applied the above steps
You tried to download the latest version of BlackBerry
The last update of OS is expected to release recommended your carrier.