Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Link

Reply
New Contributor
adiabb_helpdesk
Posts: 2
Registered: ‎11-12-2013
My Device: Z10 & Q10
My Carrier: UAE - Etisalat

Unable to Reload OS using Blackberry Link

Hi ,

 I do blackberry support and sometimes I need to reload the OS , I used to be able to do that before but now it always showing the the connected blackberry device has the latest OS , which is not correct , could you please help ????

 

PS : the blackberry link is connected to the internet .

 

Nizar .

 

regards ,

Please use plain text.
Forums Advisor III
gutijose14
Posts: 1,456
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)
My Carrier: Movilnet

Re: Unable to Reload OS using Blackberry Link

Hello Adiabb_helpdesk

 

Welcome to http://supportforums.blackberry.com/

 

Follow the instructions to reload the OS with BlackBerry Link

 

Connect your BB10 and run BBLink
Then go to preference and press the reload option software

Let the process do all your work, and then you start setting your BB
And load your backup.

And let us know if your problem evidences the persistence.

 

You must have the latest version of the BlackBerry Link installed

 

Today update the BlackBerry Link to version 1.2.0.32 

Downloading BlackBerry Link v1.2.1.31 (Windows OS)

Downloading BlackBerry Link v1.1.1.39 (Mac OS)


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Advisor III  Gutijose14

Please use plain text.
New Contributor
adiabb_helpdesk
Posts: 2
Registered: ‎11-12-2013
My Device: Z10 & Q10
My Carrier: UAE - Etisalat

Re: Unable to Reload OS using Blackberry Link

Thank you for your replay ,

 

but its still the same showing that no update available , please check the attached photos .Link

 

Please use plain text.
Forums Advisor III
gutijose14
Posts: 1,456
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)
My Carrier: Movilnet

Re: Unable to Reload OS using Blackberry Link

Hi adiabb_helpdesk

 

Since you applied the above steps
You tried to download the latest version of BlackBerry

The last update of OS is expected to release recommended your carrier.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Advisor III  Gutijose14

Please use plain text.
Contributor
ariapazooki
Posts: 21
Registered: ‎01-26-2012
My Device: BlackBerry Z10 & BlackBerry Playbook
My Carrier: OEM

Re: Unable to Reload OS using Blackberry Link

uninstall and reinstall it

Please use plain text.