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New Member
Trevor44
Posts: 2
Registered: ‎02-24-2013
My Device: Z10

Unable to sign in to your Blackberry ID. Message

I have installed and unistalled Blackberry link at least 3 times trying to resolve my issue. After it is installed I continue to get a message that says "Unable to sign in to your Blackberry ID. Confirm you are connected to the Internet and try again" It appears to be installed correctly. I have internet access because I am connected to this forum currently? I have been able to install BB link on another computer and sign in with out issue. I really would like it to work on my laptop as that is where my itunes is. Can anyone make a suggestion as this is extremely frustrating.

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Developer
Teaboy1748
Posts: 1,144
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900

Re: Unable to sign in to your Blackberry ID. Message

Do you happen to get any type of error messages??

 

Does your system  meet all the :

System requirements: BlackBerry Link for Windows

Hardware

  • Intel compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater
  • 100 MB of free hard disk space for typical installation

Software

  • Windows XP SP3 or later, Windows VistaWindows 7
  • Microsoft .NET Framework 3.5 SP1 or an active Internet connection
  • iTunes 10.1 or later or Windows Media Player 11 or later for music synchronization
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New Member
Trevor44
Posts: 2
Registered: ‎02-24-2013
My Device: Z10

Re: Unable to sign in to your Blackberry ID. Message

Thanks for the info. I figured it out! Norton 360 security settings were not allowing BB Link to access the internet. Changed the setting to allow and voila!

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Contributor
neromanceres
Posts: 24
Registered: ‎04-22-2011
My Device: Blackberry Playbook 32GB and Z10

Re: Unable to sign in to your Blackberry ID. Message

I'm unable to login to BBID on BlackBerry link as well.  I have two computers both running windows 7 64bit and .net framework 4.  It works on one PC but not the other.  I have attached a screen shot of the error i'm getting (dual monitor see below).  My internet works as i'm typing this on the same PC.

 

BBLink_unable to connect to BBID.jpg

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New Contributor
afd84y
Posts: 6
Registered: ‎03-06-2013
My Device: z10

Re: Unable to sign in to your Blackberry ID. Message

I have the same error message and it wont accept my mac book name.  Not sure what to do with the security settings on the mac book, any ideas?

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Contributor
RallyMeister
Posts: 14
Registered: ‎03-07-2013
My Device: Z10 and PlayBook WiFi 64GB

Re: Unable to sign in to your Blackberry ID. Message

I can't use BB Link at work because our corporate firewall obviously blocks the port used to sign in.  

 

Does anyone know what the port and addresses is used so I can get my colleages to set up a firewall rule?

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New Contributor
randyv
Posts: 3
Registered: ‎05-14-2013
My Device: Z10

Re: Unable to sign in to your Blackberry ID. Message

I'm having the same problem.....the older version of Link worked fine. I've turned off the virus and firewall, still won't sign in.

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Visitor
KillswitchEngage
Posts: 1
Registered: ‎05-15-2013
My Device: Z10

Re: Unable to sign in to your Blackberry ID. Message

I've picked up the below when starting Link and using ZoneAlarm:

 

IP  208.65.75.22     Port  443

IP  169.254.161.5   Port  8443

 

I think the first IP which points to blackberry.net on port 443 should be opened. If you have logging on your Firewall you could check the logs to see what ports are being hit.

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New Contributor
randyv
Posts: 3
Registered: ‎05-14-2013
My Device: Z10

Re: Unable to sign in to your Blackberry ID. Message

I opened these ports up on the firewall and still nothing..:smileysad:

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CAD
New Member
CAD
Posts: 1
Registered: ‎02-19-2014
My Device: Q10

Re: Unable to sign in to your Blackberry ID. Message

What settings did you change in Norton 360?

 

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