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New Contributor
MarnixKerkhoff
Posts: 2
Registered: ‎03-18-2013
My Device: Bold 9900 & Z10

Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Dear helpdesk,

 

I've just received my new Z10 and want to transfer all data from my old 9900.

Using Link software seems to work fine.... until the copying from the 9900 is almost finished. Then I get the message "Data could not be copied from your device due to the following errors: There could have been a problem with the device or communication during the backup. Verify that the device is tuned on and connected".

 

Surely that IS the case.... I've already removed the old BB Desktop SW and reinstalled the Link SW.

 

Without success unfortunately.

 

What do I do wrong/do I need to do to get my files copied to the Z10?

I am also wondering what would happen to the memos which I made using the 9900's MemoPad?

 

 

Thanks for your swift help!

 

Marnix Kerkhoff

 

 

Retired
RoundBrown
Posts: 21
Registered: ‎03-06-2013
My Device: BlackBerry Z10, BlackBerry 9360

Re: Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Hello MarnixKerkhoff,

 

Welcome to the BlackBerry Support Forums.

 

Reinstall BlackBerry Desktop Software and try to backup the data from your BlackBerry® Bold™ 9900 smartphone. Does the data backup successfully? 

 

The BlackBerry MemoPad data will be transferred to the Remember application on the BlackBerry® Z10 smartphone.

 

Please let us know how you make out.


-RoundBrown



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New Contributor
MarnixKerkhoff
Posts: 2
Registered: ‎03-18-2013
My Device: Bold 9900 & Z10

Re: Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Hi Round Brown,

 

Thanks for your advice.

 

Data Backup with DS works fine and worked fine.

 

Data transfer with Link Still doesn't.

 

 

Marnix

 

Retired
RoundBrown
Posts: 21
Registered: ‎03-06-2013
My Device: BlackBerry Z10, BlackBerry 9360

Re: Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Hello MarnixKerkhoff,

 

Thanks for getting back to me. When the BlackBerry Z10 is connected to BlackBerry Link, select the setting for the BlackBerry Z10> Restore and try to restore the backup file of the BlackBerry 9900 that you created with BlackBerry Desktop Software. Please let us know how you make out.

 


-RoundBrown



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!



New Member
rhinobiker
Posts: 1
Registered: ‎08-27-2013
My Device: Quack10

Re: Urgent HELP needed: Problems transfer from Bold 9900 to Z10

SOL buddy, I should not have expected BB to get their act together. This new quack 10 is a useless brick, lost all of my important memopad info and it does not even sync with outlook without some third party online BS. Absolute disgrace, I'm the fool for putting my faith in a company so bent on helping their competition.