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New Contributor
Spaceentity
Posts: 5
Registered: ‎12-28-2013
My Device: Z10
My Carrier: Verison

Windows 8.1 crashing install of Blackberry link

Since upgrading to Windows 8.1, I tried to upgraded to the newer version of Blackberry link, but upon doing so, it crashes. 

I've tried to go back to a prior verison of Blackberry link, but it continues to crash also.

 

What do I need to do to install Blackberry link.  Wanting to upgraded my Z10 software, but will not attempt to do so without being able to backup my phone.

 

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Forums Advisor III
fyip
Posts: 1,034
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: Windows 8.1 crashing install of Blackberry link

Using Windows Search and searching EVERYWHERE find and delete all   "blackberry"   files then try to install again.

 

You can BACKUP your phone here also:   http://worldwide.blackberry.com/ap/protect/   read this.

 

You can enable BlackBerry Protect here:   Settings, BlackBerry Protect, Location Services must be turned ON !

fyip.......for your info please
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New Contributor
Spaceentity
Posts: 5
Registered: ‎12-28-2013
My Device: Z10
My Carrier: Verison

Re: Windows 8.1 crashing install of Blackberry link

[ Edited ]

Tried it.  It tried to reinstall but failed.

I tried to install the newer version that just came out, version 1.2.1.31  I worked for a while until it said to reboot, after rebooting, it continues to crash again.

 

 

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Forums Advisor III
fyip
Posts: 1,034
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: Windows 8.1 crashing install of Blackberry link

http://support.microsoft.com/kb/290301

 

 

Use the above utility then try again.

fyip.......for your info please
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New Contributor
Spaceentity
Posts: 5
Registered: ‎12-28-2013
My Device: Z10
My Carrier: Verison

Re: Windows 8.1 crashing install of Blackberry link

[ Edited ]

The utility does not show BB Link as an option, therefore it does nothing.

 

I do get the following error message when trying to install the software:

 

"There is a problem starting C:\Users\Space\AppData\Local\Temp|CT3306061\plugins\TBverifier.dll

The specified module could not be found"

 

At the top of the error box, it shows "RunDLL"

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Forums Advisor III
fyip
Posts: 1,034
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: Windows 8.1 crashing install of Blackberry link

[ Edited ]

TBverifier.dll can be a legit file or it could be Malware. Run your virus program if nothing is found use the link below to install it.

 

http://www.dll-files.com/dllindex/dll-files.shtml?tbverifier

 

There are two way to install it, click the + sign beside "How to install TBverifier.dll to see them.

 

I suggest you use the "Using the zip file"  but it is your choice, please read all carefully !

fyip.......for your info please
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New Contributor
Spaceentity
Posts: 5
Registered: ‎12-28-2013
My Device: Z10
My Carrier: Verison

Re: Windows 8.1 crashing install of Blackberry link

The DLL fix app didn't fix anything.

I downloaded CCcleaner and went into the startup group and removed any mention of TBverifier, that seemed to fix that problem.

 

Now I am getting the:fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys).

I went to the Realtek site and downloaded the newest driver and installed it, but still crashing and giving the same error message.

 

Was going to roll back to Win8 but found out that's not a option since upgrading to Win8.1

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Forums Advisor III
fyip
Posts: 1,034
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: Windows 8.1 crashing install of Blackberry link

Are you using any 3rd party firewall or are you using Kaspersky,  try disabling or removing.

 

http://support.kaspersky.com/common/service.aspx?el=1464   removal tool if using.

fyip.......for your info please
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New Contributor
Spaceentity
Posts: 5
Registered: ‎12-28-2013
My Device: Z10
My Carrier: Verison

Re: Windows 8.1 crashing install of Blackberry link

Finally,

I uninstall Kaspersky 2013 and installed Blackberry Link.  It worked!!!!!

 

But now I will have to buy Kaspersky 2014 since the 2013 version is not compatable with win8.1

I am temporary running the free 1 month version of Kaspersky 2014 for now.

 

Thanks for all the help.

 

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Forums Advisor III
fyip
Posts: 1,034
Registered: ‎10-26-2013
My Device: BlackBerry Z10

Re: Windows 8.1 crashing install of Blackberry link

Your welcome, Success, that makes us both happy. You buy what you are comfortable with but there are many good free ones.

 

Consult this list, it may help you out. http://www.microsoft.com/en-ca/windows/compatibility/CompatCenter/ProductViewerWithUpdatedFilters?Te...

 

As you know your computer does have Windows Defender.

fyip.......for your info please
Please use plain text.