10-27-2013 07:10 PM
my Z10 keeps disconnecting and reconectin to my laptop after i upgraded my OS, when i conect with d USB cable, it connects for a bit then disconnects... please help
10-31-2013 08:08 AM
Are you having any other issues with the BlackBerry Z10 smartphone after the update? If not, then I would suggest verifying that none of the steps in this article are causing the issue. "Identifying and troubleshooting issues with the BlackBerry Desktop Software or BlackBerry Link detecting a BlackBerry PlayBook or BlackBerry 10 smartphone connected via USB" http://blackberry.com/btsc/KB27424
If you are having any other issues with it, this article may help. "BlackBerry smartphone is unstable after an over the air update due to misaligned BlackBerry 10 OS and radio versions" http://blackberry.com/btsc/KB34666
Let me know if that helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!