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BlackBerry® Link

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New Contributor
Posts: 8
Registered: ‎05-05-2013
My Device: z10
My Carrier: vodaphone

blackberry link connection error

everytime i connect my z10 to bb link and try to sync anythink it comes up with a connection error 

i was able to back the phone up fine and updated the software without an issue just wont let me sync

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: blackberry link connection error

Hello waynus74, 

 

Welcome to the forums.

 

Can you please provide us with the exact error message you are getting? 

 

Thanks. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 8
Registered: ‎05-05-2013
My Device: z10
My Carrier: vodaphone

Re: blackberry link connection error

blackberry manager comes up with error accured mounting blackberry volumes and if i try to sync within blackberry link it simply comes up with connection error 

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: blackberry link connection error

Hello waynus74, 

 

If you have Wi-Fi turned on try turning it off then connect to the computer to see if you have the same issue. 

 

Let us know how you make out. 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 8
Registered: ‎05-05-2013
My Device: z10
My Carrier: vodaphone

Re: blackberry link connection error

its the same with wifi on or off

New Contributor
Posts: 8
Registered: ‎05-05-2013
My Device: z10
My Carrier: vodaphone

Re: blackberry link connection error

just asan update i've installed the new version of link and still the same unable to sync z10 to my laptop even uninstalled everything and tried again it keeps saying devise unplugged whilst installing drivers can i get e responce please

New Contributor
Posts: 8
Registered: ‎05-05-2013
My Device: z10
My Carrier: vodaphone

Re: blackberry link connection error

another update after plugging my phone in to laptop to charge after phone battery going flat it finally sync'd with laptop 

New Contributor
Posts: 8
Registered: ‎05-05-2013
My Device: z10
My Carrier: vodaphone

Re: blackberry link connection error

getting the error msgs again gggrrr his really annoying now

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: blackberry link connection error

Hello waynus74

 

At this point please contact your mobile network provider and ask that this issue be escalated to BlackBerry tech support for investigation. 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

rua
New Contributor
Posts: 4
Registered: ‎05-18-2013
My Device: z10
My Carrier: vodacome

Re: blackberry link connection error

Im having the same problem, updated the Link software and now it wont see my Z10 and insists I reload the Z10 software.

How and where do I get support ? or how do I load the old Link software ?