10-26-2013 02:12 PM - edited 10-26-2013 03:32 PM
Hiya.. I have updated my z10 to 10.2 and link to 1.2, the phone appears to connect fine to link and I am able to back up, but when I try to sync contacts or music I get a "connection error".. This has happend through both usb and wifi connections.. I have tried it though the usb after turning off both moblie connections and wifi still ending with the same issue.
Any help out there..?
Thought this might help instead of just discribing..
Solved! Go to Solution.
10-26-2013 04:50 PM
You see that if the drives aren't connected.
If you go to Windows Explorer do you see your Blackberry showing up?
Sometimes it takes a minute for them to show up. If you wait a few and try to copy music again does it work?
10-26-2013 05:08 PM
It'll only appear in windows explorer (as a removable drive) if I turn on the settings (on the phone) for the USB mass storage, but that disconnects it from Link.. When I turn the USB mass storage off it disappears from explorer and reconnects to link, but then I still get the connection error..
10-27-2013 01:51 PM
After diabling antivirus/firewall I still kept getting the connection issue.
I decided to redownload and install the antivirus/firewall (also dumping some components of which I don't really use), then noticed that I needed to update iTunes. Did this and rebooted.. Now my music is syncing perfectly and the phone is recognised as "network location" drives in windows explorer..
Awesome! I can get back to enjoying 10.2!
Cheers for the help..