Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Link

Reply
New Contributor
pcamp227
Posts: 2
Registered: ‎04-14-2013
My Device: Z10
My Carrier: Rogers

error when installing Product: BlackBerry Link -- Error 1920.

Hi I get the following installation error for Link:

 

Product: BlackBerry Link -- Error 1920.Service BlackBerry Link Communication Manager (RIM Tunnel Service) failed to start. Verify that you have sufficient privileges to start system services.

 

I get the option to retry but it won't work.

 

Logged on as Admin

Windows 7

BB Z10 10.0.10.85

 

Tried downloading from the Web and installing and  connecting phone to PC. Turned off UAC.

Please use plain text.
BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: error when installing Product: BlackBerry Link -- Error 1920.

Hey pcamp227,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you have any current security software on the PC?  If so what kind?  Also go into Start>Control Panel>Adminstrative Tools>Services and is BlackBerry Link Communication Manager listed?  If so, click on start the service (make sure you're logged in as the admin).

 

Once completed then try to access BlackBerry Link.  

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Contributor
pcamp227
Posts: 2
Registered: ‎04-14-2013
My Device: Z10
My Carrier: Rogers

Re: error when installing Product: BlackBerry Link -- Error 1920.

Thanks for your help ViciousFerret it installed.

 

First I had disabled Norton antivirus 2013 and tried to install but got the same error.

 

But then I disabled Norton and turned off the Windows firewall and then BlackBerry Link installed. It was only after disabling Windows firewall that the installation was successful.:smileyhappy:

Please use plain text.
BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: error when installing Product: BlackBerry Link -- Error 1920.

That's great to hear!

 

Let me know if you have any more questions. :smileyhappy:


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Member
amae1983
Posts: 1
Registered: ‎07-23-2013
My Device: Blackberry Q10
My Carrier: STC

Re: error when installing Product: BlackBerry Link -- Error 1920.

Hi, I've got the same problem and tried to do steps above but didn't work . Got  Microsoft Security Essentials installed on my PC.

Please use plain text.
New Member
wezard1
Posts: 1
Registered: ‎05-15-2014
My Device: Z-10 STL100-3
My Carrier: AT&T

Re: error when installing Product: BlackBerry Link -- Error 1920.

I'm also having the same issue, all security software is off or disabled, windows firewall is off.

The link communication mngr is listed as disabled, and all options are greyed out.

   Mike

 

 

Please use plain text.