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New Contributor
Mangoe
Posts: 9
Registered: ‎11-15-2012
My Device: Bold 9700

how to transfer Bold 9700 details to Q10

i am not able to use desktop manager anylonger to transfer my backed up information to my Q10. Is there a workaround?

Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: how to transfer Bold 9700 details to Q10

Hello,

 

Refer:

  • KB33322 How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to BlackBerry 10

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Mangoe
Posts: 9
Registered: ‎11-15-2012
My Device: Bold 9700

Re: how to transfer Bold 9700 details to Q10

I have read the instructions and I don't have a "Switch Device" on my BB 9700 and BB Link will not recognize my 9700

Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: how to transfer Bold 9700 details to Q10


Mangoe wrote:

I have read the instructions and I don't have a "Switch Device" on my BB 9700


Then you must not be running OS 7:

  • KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

Consequently, that section (Method 1) does not apply to you.


Mangoe wrote:

and BB Link will not recognize my 9700


So I'm guessing you are here talking about somewhere in Method 2???

 

Sorry, but I can't guess very well about what exactly you are doing. There is quite a lot in that KB, and your sparse words just aren't enough for me to intuit exactly what you are doing. Can you perhaps help me with some additional specifics?

 

Thanks!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
muzabd
Posts: 1
Registered: ‎02-12-2014
My Device: Q10

Re: how to transfer Bold 9700 details to Q10

I have the same problem, only SMS messages are not transfered, Call Logs, Contacts were fine...

 

I tried several times, but still, my SMS are stuck in the 9700 (OS5).

 

Don have any idea how to get them onto OS10.

 

Even connected both devices at the same time & performed the transfer.

 

Anybody?