07-30-2013 04:39 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
We are currently aware of this issue, there is no estimated time when this issue is resolved. Here are 2 workarounds:
Drag and drop the files from the desired music folder to the BlackBerry Music folder using the computer.
Try a different Windows profile.
Let me know if you have any more questions.
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