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New Contributor
Kevinc88
Posts: 6
Registered: ‎02-10-2013
My Device: blackberry 10

need help~~

trying to transfer my bb9700 (bold2) contacts pictures videos but it wont work! i installed blackberry link as well as blackberry desktop software and upgraded my phone to 6.0 and it still wont transfer anything!!

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help~~

Is the media you're wanting to sync on your 9700 media card?




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New Contributor
Kevinc88
Posts: 6
Registered: ‎02-10-2013
My Device: blackberry 10

Re: need help~~

yes they are, the pictures and videos, i go to their properties, storage : media card. so yes they are, the main point is getting my contacts over though please help!

Regular Contributor
streetcharm
Posts: 80
Registered: ‎02-10-2013
My Device: Blackberry Z10

Re: need help~~

Are your contacts on the phone itself or sim card? Make sure you copy them to the phone itself from the sim card. Then connect it to your computer using Blackberry Link - do not use Desktop software. It should give you and incompatible device warning and then an option to transfer to bb10.

New Contributor
Kevinc88
Posts: 6
Registered: ‎02-10-2013
My Device: blackberry 10

Re: need help~~

yes exactly, in which i did the transfer at first, it tells you what it transfered as well, but on that list, contacts did not exist.  Also for the medias i figured a way, copy paste it to your desktop from old device, then drag all to dropbox and once in drop box you can move it to the photo/video folder.  I cant believe i have to manually do this.

back to the contacts part, its NOT in the sim card i know this because when i search contacts on my sim card theres only like 6 contacts there in which i saved those a  long time ago so the rest of the contacts are on phone.  and they dont get transfered over some reason, the text messages did though but thats not important..

Regular Contributor
streetcharm
Posts: 80
Registered: ‎02-10-2013
My Device: Blackberry Z10

Re: need help~~

Strange - what OS are you running on the Bold?

New Contributor
Kevinc88
Posts: 6
Registered: ‎02-10-2013
My Device: blackberry 10

Re: need help~~

6.0 Bundle 2921 (v6.0.0.666, platform 6.6.0.241)

Regular Contributor
streetcharm
Posts: 80
Registered: ‎02-10-2013
My Device: Blackberry Z10

Re: need help~~

Try a SIM Contact Sync and see if that makes a difference.

Go to menu - setup - sim contacts sync

New Contributor
Kevinc88
Posts: 6
Registered: ‎02-10-2013
My Device: blackberry 10

Re: need help~~

I just transfered all my contacts manually.. took a long time.. thanks blackberry...as i was doing this i also found no way of adding more than 1 phone number to the same contact.  for example home and work, come on blackberry, really?

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help~~

Yea, that's the way it works. One number per name in SIM entries. That's not a BlackBerry limitation, its a SIM card limitation.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code