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New Contributor
haot3t
Posts: 5
Registered: ‎02-16-2014
My Device: z10

problem with BBlink when restore data!

Plz help me. I can't restore media data from backup file only can restore setting. 

maybe backup file have problem, plz help me solve this. I don't wan lost my data.

 

 

Forums Advisor III
Ereeamazing
Posts: 1,118
Registered: ‎01-05-2014
My Device: BlackBerry Z30 - Q10 - Playbook
My Carrier: Not Specified

Re: problem with BBlink when restore data!

The Z10 of whom you took the Back up is on was on the same OS as your new one on which you are restoring the Backup ???
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Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: problem with BBlink when restore data!

Hi..

 

You need to make sure that the BB ID of the device what you are restoring is the same BB ID used in the Old device that the back up was taken... Also the OS version of both the Devices should be same to Restore.

 

Thanks..

Please update the result after applied..

Thanks
JSanders
Posts: 86,349
Likes: 23,172
Solutions: 5,977
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem with BBlink when restore data!

[ Edited ]

He said he is able to restore settings, just not media. If the BBID or OS were an issue, he couldn't restore settings either.

 

haot3t, in your screen shot there, it shows your Settings and Media ticked to restore, and I assume App Data also (though it is hidden in your picture).

 

Do a CUSTOM restore... by ONLY checking your media to restore, untick App Data and Settings.

Likely it is your App Data which failing the restore.




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New Contributor
haot3t
Posts: 5
Registered: ‎02-16-2014
My Device: z10

Re: problem with BBlink when restore data!

I also use custom restore for only restore setting data. If I chose full restore or media only it will error like this. I think media data on backup file have problem. If have anyone know how to exact directly backup file, or can I ask blackberry support to open it.
JSanders
Posts: 86,349
Likes: 23,172
Solutions: 5,977
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem with BBlink when restore data!


haot3t wrote:
I also use custom restore for only restore setting data. If I chose full restore or media only it will error like this. I think media data on backup file have problem. If have anyone know how to exact directly backup file, or can I ask blackberry support to open it.

Does your App Data restore fine?




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haot3t
Posts: 5
Registered: ‎02-16-2014
My Device: z10

Re: problem with BBlink when restore data!

I only backup media and setting
JSanders
Posts: 86,349
Likes: 23,172
Solutions: 5,977
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem with BBlink when restore data!

Then it does sound like there is an error in the media backup module.

 

Do you have a previous made backup, before this one?




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New Contributor
haot3t
Posts: 5
Registered: ‎02-16-2014
My Device: z10

Re: problem with BBlink when restore data!

Yes, I think so.
Before I do it so many time and this time I don't think have problem like this. So I have delete all previous backup file.
JSanders
Posts: 86,349
Likes: 23,172
Solutions: 5,977
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem with BBlink when restore data!


haot3t wrote:
Yes, I think so.
Before I do it so many time and this time I don't think have problem like this. So I have delete all previous backup file.

alright, sorry about that.




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