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New Contributor
Posts: 4
Registered: ‎03-05-2013
My Device: z10
My Carrier: cellc

restore data saved on pc

Hi
I have a back up from my 9700 bold on my pc my phone is not working but I need to restore my data that is saved on my pc from a previous backup.
Please guide me on how to go about restoring the data from the backup
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: restore data saved on pc

Hey goldennuggets,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to migrate data from a previous BlackBerry smartphone to the BlackBerry Z10: www.blackberry.com/btsc/KB33322 Cheers. ^CB


-ViciousFerret


 


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New Contributor
Posts: 4
Registered: ‎03-05-2013
My Device: z10
My Carrier: cellc

Re: restore data saved on pc

I don't have access to my old blackberry. But I do have a backup of file from the old phone saved on my pc. How do I restore my normal phone contacts and BBM contacts from the backup file saved on my pc I tried selecting the file using link to restore but it doesn't restore my contacts.
If I can't do that is it possible to export/import the contacts from the backup to my Gmail or yahoo mail account.