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Contributor
atul69
Posts: 40
Registered: ‎03-16-2013
My Device: Z-10
My Carrier: vodafone

syncing contacts

after the new os update, when i am trying to sync my Z10 contacts with the outlook on my laptop, im getting an error called "CrTran" something and it says syncing unseccussful...

if i recall this was also happening when I had the bold 4 and even that time my syncing used to give same problem and error....

please help me what do i need to do to erase this problem....

thanks atul

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: syncing contacts

Hello Atul69,

 

Thank you for your inquiry about the synchronization issue with your BlackBerry Z10 smartphone and BlackBerry Link.

 

Can you please provide the full error message and also include a screenshot if possible?

 

At what stage if the synchronization process does the error message appear?

 

Thank you.


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