08-21-2012 09:45 AM
I am having some problems with Blackberry Fusion. I have successfully installed Blackberry Fusion Studio and Universal Device Service onto a Windows Server 2008 R2 instance. I have configured the domain setup on the UDS and it searches my active directory properly and finds users, it also successfully sends activation emails.
I have had to change a default port on UDS as we are already using port 443 and cannot do anymore port forwarding with it so instead I am using port 446. I have successfully forwarded this port to my UDS instance and when I download the Mobile Fusion app on an iOS or Android device I can successfully activate my device with Fusion and I also get my Wife profiles which I have created for a group.
What I don't get is any active sync on iOS devices and things like remotely locking the device do not seem to work on both Android and iOS and I was wondering what I have missed. If I look in the communication logs all I see is action.lock request and that's it.
I have tried different ports on the local firewall and even disabling the firewall but this makes no difference.
Is there anymore port forwarding I need to do on the router, or any settings I am missing, any help is really appreciated!
Solved! Go to Solution.
08-21-2012 11:29 AM
Made it myself,
Signed it using CA services within Windows Server 2008 R2 and made sure that the CN matches all my dns entries.
I also made sure I created an APN certificate and I have also imported all these certificates and installed them on iOS devices
08-21-2012 03:17 PM
When you issue a command, the Core service will send a request to Apples APNS via port 2195 which tells the device to call home so verify if 2195 is open from Core.
Also if the device is using WiFi for communication, you will need to have port 5223 on the WiFi profile open so the device can connect to apples APNS.
If the above are confirmed, can you look at the Core logs and see what is logged when the lock command is initiated?
08-22-2012 03:02 AM
08-22-2012 04:29 AM
Just to let you know I have now resolved the issue.
I had not imported the APN certificate correctly into the certificate store. I have since imported the APN certificate in and my iOS devices are now working as expected