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I have BDS and BMF installed on the same virtual server. BDS sees the playbook as an attached device and I start to associate to a user. It's says its activating device for about a minute then errors with the message, "The Blackberry Administration Service was unable to connect to the device that is connected to your computer." I've tried this from multiple pc's and have turned Windows Firewall off on the pc's and the BDS/BMF server.
When Using the Web Desktop Manager, as soon as you log in it detects the device and starts activating and errors with the message, "The Blackberry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information."
Did the BB Device Communications Components software get installed? If no, did you run IE as an administrator? We also had luck activiating on a PC not connected to the AD domain.
Yes the BB DCC is installed on the BDS server. Tried running IE as an administrator logged on as a domain administrator, have also tried as a local administrator, and have also tried from a new non-domain pc.
I've been working with BES support for the past two weeks about this issue. They've been very helpful, but still have not found the solution. It turns out they are communicating with each other, but the playbook does not like the certificate that the BDS installer is creating.
