BlackBerry Mobile Fusion

[gerdo]

I get this error when i click on "associate user" in Blackberry Device Service:

The BlackBerry Administration Service was unable to connect to the device that is connected to your computer.

- I use USB to connect the Playbook.

- The device is available en the PIN is correct in Blackberry Device Service:

- I see traffic in Wireshark on the network interface with ip 169.254.x.x (USB Playbook)

- Firewall is off in Windows.

- Useraccount had local administrator and domain admin rights.

- I see the device Blackberry Device Manager.

- I use IE9 with Windows 7 Prof.  SP1

Any suggestions what's wrong?

[5ems]

I am seeing the same issue.  Playbook was connected to BDS and work perimeter was removed on device.  Now trying to re-actvate with user and unable to do so.  Have tried on 4 different workstations with no luck.  User that is being activated was working, so I know that the permissions are correct.

[Dirkdarkblade]

I got past this by turning off the Windows Firewall.

[gerdo · Accepted solution]

The solution was very easy. The current time was not correct on the Playbook. After correcting this, the Playbook works correct with Fusion