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Contributor
mirparx
Posts: 15
Registered: ‎10-26-2011
My Carrier: Vodafone

Strange issue wiht iOS and compliance rules

It seems I've found a strange issue on iOS and compliance on my environment.

When I apply compliance rules, it seems they are received but not applied by iOS (iPAD) devices.

For example compliance rules on not allowed applications, or on required applications.

 

Also, I notied I do not see if assigned applications are installed and which is the current version of them...

 

All seems to work on Android... Nothing strage in the logs, except a strange error 12007 - MDM is not authorized to this operation....

 

Do you have any idea where to start to look?

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Contributor
mirparx
Posts: 15
Registered: ‎10-26-2011
My Carrier: Vodafone

Re: Strange issue wiht iOS and compliance rules

Error: NSError:
Desc   : Il server MDM non  autorizzato a realizzare quest'operazione.
US Desc: The MDM server is not authorized to perform this operation.
Domain : MCMDMErrorDomain
Code   : 12007
Type   : MCFatalError

 

Seems the MDM is not enabled to install required applications in push...

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BlackBerry Technical Advisor
FaceMan
Posts: 212
Registered: ‎04-01-2008

Re: Strange issue wiht iOS and compliance rules

Hi Mirparx

 

When are you noticing this error?  Is it when trying to push an application to device?

Also what version of iOS are you using and what version iof UDS do you have installed?

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Contributor
mirparx
Posts: 15
Registered: ‎10-26-2011
My Carrier: Vodafone

Re: Strange issue wiht iOS and compliance rules

Hi

 

I see this when I try to push an app install. Also compliance of not assigned Apps seems to have some issues.

I have iOs 6 in iPad 2 and Uds 6.1

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Contributor
mirparx
Posts: 15
Registered: ‎10-26-2011
My Carrier: Vodafone

Re: Strange issue wiht iOS and compliance rules

[ Edited ]

Just to be more precise :

 

Push application are not installed (I can correctly install them manually ( from wroks app ) )

 

Compliance works ok on wipe device, not on untrust ( If I put wipe in case not assigned appl is installed works, the untrust no )

 

I also see differences between the compliance status on the Console and iPad. 

The scenario see some required app not installed and non assigned apps installed on my test iPAD.

 

in Mobile Fusion console I see both correctly.

MobileFusion client on the iPAD reports the issue only on Required app not installed (and non assigned apps compliant)

Also, sometime, I cannot see assigned application installed as "installed" on Mobile Fusion (Both on ipad and console )

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Contributor
mirparx
Posts: 15
Registered: ‎10-26-2011
My Carrier: Vodafone

Re: Strange issue wiht iOS and compliance rules

From other tests semes  really mobile fusion client manage to enroll but not to be allowed to all privileges. For example if i check in a software definition "remove software if deactivate" I'm not able to even install it from the Mobile Fusion client. Removing the flag make possible the manual install

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Contributor
mirparx
Posts: 15
Registered: ‎10-26-2011
My Carrier: Vodafone

Re: Strange issue wiht iOS and compliance rules

reinstalling with a fresh install of 6.2 seems to have solved the issue

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