BlackBerry Mobile Fusion

[mindmaster315]

Hello Everyone,

i've got an error message, when i try to install the latest UDS (6.1.2) on my Win2k8R2-Server (German).

I have tried any solution I found here on the forum (uninstall AV, change Service-User, ...), but they don't worked.

At the finalizing stage / applying changes the "installation failed, see log file"- message pop's up.

Here the last messages from the log file:

####

<#03>[30000] (10/16 14:55:26.988):{0x9AC} CCertificateWrapper::InstallCertificate executed Return Code is [0]
<#03>[30000] (10/16 14:55:26.988):{0x9AC} CCertificateWrapper::InstallCertificate executed, result is [0]
<#03>[30000] (10/16 14:55:26.988):{0x9AC} CUbitexxCACertDataCon::Apply: Successfully installed the certificate.
<#03>[30000] (10/16 14:55:26.988):{0x9AC} CCertificateWrapper:arseCertificate executing - [C:\Windows\SysWOW64\certutil.exe -p "XXXXXXXX" -v "C:\Program Files (x86)\Research In Motion\Universal Device Service\Certs\ca.pfx"]
<#03>[30000] (10/16 14:55:27.237):{0x9AC} CProcessWrapper::RunCommand: The exit code of the process for C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\Universal Device Service\Certs\ca.pfx" is [0].
<#03>[30000] (10/16 14:55:27.237):{0x9AC} CProcessWrapper::RunCommand: Successfully launched the process: C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\Universal Device Service\Certs\ca.pfx"
<#03>[30000] (10/16 14:55:27.237):{0x9AC} CCertificateWrapper:arseCertificate executed Return Code is [0]
<#01>[10000] (10/16 14:55:27.237):{0x9AC} CCertificateWrapper:arseCertificate - The certificate line []
<#03>[30000] (10/16 14:55:27.237):{0x9AC} CPasswordDataCon::Base64Encode succeeded
<#03>[30000] (10/16 14:55:27.237):{0x9AC} CCertificateWrapper:arseCertificate executed, result is [0]
<#03>[30000] (10/16 14:55:27.269):{0x9AC} x509CertificateWrapper::AcquireCertificateByThumbprint certificate file path is []
<#01>[10000] (10/16 14:55:27.269):{0x9AC} CCertificateWrapper::GrantCertificatePermissions: The certificate file name is empty.
<#03>[30000] (10/16 14:55:27.269):{0x9AC} CCertificateWrapper::GrantCertificatePermissions executed, result is [486001]
<#01>[10000] (10/16 14:55:27.269):{0x9AC} CUbitexxCACertDataCon::Apply: failed to GrantCertificatePermissions for CA certificate.
<#01>[10000] (10/16 14:55:27.269):{0x9AC} CDataContainer:oApply: UbitexxCACertDataCon failed to apply. Result: 487007.
<#03>[30000] (10/16 14:55:27.269):{0x9AC} Step ApplyProduct failed
<#01>[10000] (10/16 14:55:27.269):{0x9AC} [CInstallStepSeq::ApplyProduct]: Product application failed.

###

Thanks for any suggestions. 

Martin

[oliwer · Accepted solution]

from the release notes of 6.1.1 (6.1.2 has only some more iOS Policies): You cannot install the Universal Device Service on localized Windows operating systems.

I'm not too sure that this is the issue - but definitely is not supported (from Installation Guide: Any of the following operating systems (localized operating systems are not
supported))

[mindmaster315]

Thanks for your reply!

that was the problem... sometimes it's better to read the manuals 

[sewi10]

I have the same error.

<#03>[30000] (05/15 09:51:18.116):{0x604} CCertificateWrapper::InstallCertificate executed Return Code is [0]
<#03>[30000] (05/15 09:51:18.116):{0x604} CCertificateWrapper::InstallCertificate executed, result is [0]
<#03>[30000] (05/15 09:51:18.116):{0x604} CUbitexxCACertDataCon::Apply: Successfully installed the certificate.
<#03>[30000] (05/15 09:51:18.116):{0x604} CCertificateWrapper:arseCertificate executing - [C:\Windows\SysWOW64\certutil.exe -p "XXXXXXXX" -v "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Certs\ca.pfx"]
<#03>[30000] (05/15 09:51:18.319):{0x604} CProcessWrapper::RunCommand: The exit code of the process for C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Certs\ca.pfx" is [0].
<#03>[30000] (05/15 09:51:18.319):{0x604} CProcessWrapper::RunCommand: Successfully launched the process: C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Certs\ca.pfx"
<#03>[30000] (05/15 09:51:18.319):{0x604} CCertificateWrapper:arseCertificate executed Return Code is [0]
<#01>[10000] (05/15 09:51:18.319):{0x604} CCertificateWrapper:arseCertificate - The certificate line []
<#03>[30000] (05/15 09:51:18.319):{0x604} CPasswordDataCon::Base64Encode succeeded
<#03>[30000] (05/15 09:51:18.319):{0x604} CCertificateWrapper:arseCertificate executed, result is [0]
<#03>[30000] (05/15 09:51:18.319):{0x604} x509CertificateWrapper::AcquireCertificateByThumbprint certificate file path is []
<#01>[10000] (05/15 09:51:18.319):{0x604} CCertificateWrapper::GrantCertificatePermissions: The certificate file name is empty.
<#03>[30000] (05/15 09:51:18.319):{0x604} CCertificateWrapper::GrantCertificatePermissions executed, result is [486001]
<#01>[10000] (05/15 09:51:18.319):{0x604} CUbitexxCACertDataCon::Apply: failed to GrantCertificatePermissions for CA certificate.
<#01>[10000] (05/15 09:51:18.319):{0x604} CDataContainer:oApplyImpl: UbitexxCACertDataCon failed to apply. Result: 487007.
<#03>[30000] (05/15 09:51:18.319):{0x604} Step ApplyProduct failed
<#01>[10000] (05/15 09:51:18.319):{0x604} [CInstallStepSeq::ApplyProduct]: Product application failed.

I want to install BlackBerry Enterprise Service 10.1.0 Bundle 0069. Can you help me?

[tgluehmann]

i also have this error:

<#03>[30000] (05/15 11:05:11.481):{0xB80} CertUtil: -importPFX-Befehl wurde erfolgreich ausgeführt.
<#03>[30000] (05/15 11:05:11.481):{0xB80}
<#03>[30000] (05/15 11:05:11.481):{0xB80} CCertificateWrapper::InstallCertificate executed Return Code is [0]
<#03>[30000] (05/15 11:05:11.481):{0xB80} CCertificateWrapper::InstallCertificate executed, result is [0]
<#03>[30000] (05/15 11:05:11.481):{0xB80} CUbitexxCACertDataCon::Apply: Successfully installed the certificate.
<#03>[30000] (05/15 11:05:11.481):{0xB80} CCertificateWrapper:arseCertificate executing - [C:\Windows\SysWOW64\certutil.exe -p "XXXXXXXX" -v "C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\Certs\ca.pfx"]
<#03>[30000] (05/15 11:05:11.637):{0xB80} CProcessWrapper::RunCommand: The exit code of the process for C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\Certs\ca.pfx" is [0].
<#03>[30000] (05/15 11:05:11.637):{0xB80} CProcessWrapper::RunCommand: Successfully launched the process: C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\Certs\ca.pfx"
<#03>[30000] (05/15 11:05:11.637):{0xB80} CCertificateWrapper:arseCertificate executed Return Code is [0]
<#01>[10000] (05/15 11:05:11.653):{0xB80} CCertificateWrapper:arseCertificate - The certificate line []
<#03>[30000] (05/15 11:05:11.653):{0xB80} CPasswordDataCon::Base64Encode succeeded
<#03>[30000] (05/15 11:05:11.653):{0xB80} CCertificateWrapper:arseCertificate executed, result is [0]
<#03>[30000] (05/15 11:05:11.653):{0xB80} x509CertificateWrapper::AcquireCertificateByThumbprint certificate file path is []
<#01>[10000] (05/15 11:05:11.653):{0xB80} CCertificateWrapper::GrantCertificatePermissions: The certificate file name is empty.
<#03>[30000] (05/15 11:05:11.653):{0xB80} CCertificateWrapper::GrantCertificatePermissions executed, result is [486001]
<#01>[10000] (05/15 11:05:11.653):{0xB80} CUbitexxCACertDataCon::Apply: failed to GrantCertificatePermissions for CA certificate.
<#01>[10000] (05/15 11:05:11.653):{0xB80} CDataContainer:oApplyImpl: UbitexxCACertDataCon failed to apply. Result: 487007.
<#03>[30000] (05/15 11:05:11.653):{0xB80} Step ApplyProduct failed
<#01>[10000] (05/15 11:05:11.653):{0xB80} [CInstallStepSeq::ApplyProduct]: Product application failed.

after upgrade BES10 to BES10.1 bundle 0069

can someone help me?

[dgoutagny]

Hello

i've the same issue with a WIndows Server 2008 R2 Standard edition french

CCertificateWrapper::InstallCertificate executed Return Code is [0]
<#03>[30000] (05/15 11:00:43.239):{0xC34} CCertificateWrapper::InstallCertificate executed, result is [0]
<#03>[30000] (05/15 11:00:43.239):{0xC34} CUbitexxCACertDataCon::Apply: Successfully installed the certificate.
<#03>[30000] (05/15 11:00:43.239):{0xC34} CCertificateWrapper:arseCertificate executing - [C:\Windows\SysWOW64\certutil.exe -p "XXXXXXXX" -v "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Certs\ca.pfx"]
<#03>[30000] (05/15 11:00:43.551):{0xC34} CProcessWrapper::RunCommand: The exit code of the process for C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Certs\ca.pfx" is [0].
<#03>[30000] (05/15 11:00:43.551):{0xC34} CProcessWrapper::RunCommand: Successfully launched the process: C:\Windows\SysWOW64\certutil.exe -p******** -v "C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Certs\ca.pfx"
<#03>[30000] (05/15 11:00:43.551):{0xC34} CCertificateWrapper:arseCertificate executed Return Code is [0]
<#01>[10000] (05/15 11:00:43.567):{0xC34} CCertificateWrapper:arseCertificate - The certificate line []
<#03>[30000] (05/15 11:00:43.567):{0xC34} CPasswordDataCon::Base64Encode succeeded
<#03>[30000] (05/15 11:00:43.567):{0xC34} CCertificateWrapper:arseCertificate executed, result is [0]
<#03>[30000] (05/15 11:00:43.583):{0xC34} x509CertificateWrapper::AcquireCertificateByThumbprint certificate file path is []
<#01>[10000] (05/15 11:00:43.583):{0xC34} CCertificateWrapper::GrantCertificatePermissions: The certificate file name is empty.
<#03>[30000] (05/15 11:00:43.583):{0xC34} CCertificateWrapper::GrantCertificatePermissions executed, result is [486001]
<#01>[10000] (05/15 11:00:43.583):{0xC34} CUbitexxCACertDataCon::Apply: failed to GrantCertificatePermissions for CA certificate.
<#01>[10000] (05/15 11:00:43.583):{0xC34} CDataContainer:oApplyImpl: UbitexxCACertDataCon failed to apply. Result: 487007.
<#03>[30000] (05/15 11:00:43.583):{0xC34} Step ApplyProduct failed
<#01>[10000] (05/15 11:00:43.583):{0xC34} [CInstallStepSeq::ApplyProduct]: Product application failed.

[mstuhr]

I have the same error on 2008 R2 in German... :-(

[oliwer]

From the Compatility Matrix (http://docs.blackberry.com/en/admin/deliverables/52729/BlackBerry_Enterprise_Service_10_version_10.1...
2 - Only the standard character set (non-unicode) and English implementation of the operating system is supported.

[bueschel]

You can try the following workaround;

Delete the previous installation

Install the english languagepack for your Serverversion (R2?/SP?)

Change System Language

Create a local Group "Authenticated Users"

Add your Installation-Account (BESAdmin?) to this group

Try again to install your Server.

Good Luck!!

Attention; this is still an installation on an unsupported environment!