BlackBerry® Pearl™

[morrissj]

Hi

I have just setup my new 8120 Pearl and I have only 2 email options on the setup: -

1. Enterprise Server email setup
2. Skip email swetup

There is no personal email setup option

Has anybody any bright ideas?

Regards

Stephen

[JeremyKitching]

You can set up e-mail accounts if you log in to your wireless carrier's BlackBerry Internet Service (BIS) web site.

[thanos]

I have the same problem!

I add my email to my wedsite providor but i cant see them in my blackberry 8120.

Any ideas?

[sdgardne]

If your device (the on-device email setup) is only offerring Enterprise email setup, then you do not have the proper plan from your carrier that enables access to their Blackberry Internet Service infrastructure (which includes the Personal email setup). You must contact them and find out what you need from them to provide that access. Most times, generic data plans are insufficient...plans that are sometimes called The Blackberry Data Plan are required. But, your carrier controls it...contact them and ask them what you need from them to enable the services you desire.

Good luck and let us know!

[thanos]

I have the bis program. I checked everything with my company providor and I am facing the same issue. 

Also the gprs in the signal bar is not capitalized but the service providor saw me connected.

What should I do to fix my phone?

is it possible the phone to have the problem?

[sdgardne]

If your carrier is telling you that you have everything necessary to access their BIS infrastructure yet you cannot do so, what do they say about why they cannot deliver the service you are paying for? Nevertheless, I suggest the following:

1) Register HRT

• Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

See if any of that gets things going for you.

If you have only lower case gprs, then you are not fully connected to your carriers network -- you should contact them for assistance as well. FYI -- Your carrier is your warranty and support provider...we try to give whatever hints we can, but we can't really do anything that involves what your carrier needs to do to deliver to you the services you are paying for.

As to you last question -- yes, it is of course possible. But, again, your service/warranty provider is your carrier...

Good luck and let us know!

[thanos]

Thanks for your help

No luck!I am sending the phone back!!!

BTW:do you know If I buy a phone from USA (Pearl 8120) unlocked from my service providor. It will work in Greece Cosmote?

[sdgardne]

You are welcome -- it is unfortunate that your carrier could not provide you with the services you contract for (from them). Pity.

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thanos wrote:

BTW:do you know If I buy a phone from USA (Pearl 8120) unlocked from my service providor. It will work in Greece Cosmote?

---

I've no idea. You'd need to compare the radio characteristics (e.g., GSM vs CDMA, 800mhz vs other, etc.) that the carrier you desire uses against the capabilities of the specific BB you are considering.

Good luck!