BlackBerry® Pearl™

[dkeip]

Today my call log disappeared. Upon investigating I found that my available memory was zero. Is this the cause?

I deleted a bunch of pics that were stored and all messages. Now it appears that I have memory.

Will my call log begin working again?

How do I keep my memory from being used up?

Any tips would be appreciated.

[JSanders Resident Expert · Accepted solution]

Pearl. Pearl.

First thing? Check the File Free at Options > Status, what is the number at File Free? Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

[dkeip]

Actually I did that right after posting and it worked, but I wasn't certain if that did the trick or deleting the photos and e-mail history did it.  What do I do to prevent it from happening again

thanks for the feed back

[JSanders Resident Expert]

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dkeip wrote:

What do I do to prevent it from happening again

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Read those links again. There is much more you can do in addition to deleting photos and email history. Much more.

Manage you memory, it is a must on the BlackBerry.

[samiam68]

Search for and download "Soft Reset" saves a lot of wear and tear on removing the battery cover and taking out the battery, even better if you are using a different holster other than the stock holster and it's difficult to take out.

It's been reported that it doesn't work anymore with OS4.5, but I haven't had any problems with at all.

Definitely follow JSanders advice on managing your memory on the pearl, unfortunately its a must and it's tough finding out the hard way why all your call logs and sms's are deleting. 

Message Edited by samiam68 on 12-17-2008 06:21 PM

[ausmanjoshua]

see here is the bigger problem, on this phone the "soft reset" is the removing the battery which I have to do every day at least twice to four times a day. other wise my call log, sms, mms, and some random emails gets deleted now if there is a way to fix that issue Id love to hear it

[jessi]

I have the same phone and the same problem you have to go on the BlackBerry website and download a software upgrade I guess they can do it at ur cell store too

[ausmanjoshua]

i tried to downlaod the soft ware however the black  berry desk top manager has to use internet exp and I cant get the darn thing to work I use mozzilla do you know the link?

[mtalana]

Your problem will probably keep happening unless you buy a memory card. I had the same thing happen. They really should tell us that when we buy the phones.

[ausmanjoshua]

I have a gig of sd memory and I save all programs and pictures and movies voice notes and IM logs on to it.... the internal memory just isnt enough for the way blackberry pearl operates....

I do an Alt LGL and clear the log, followed by memory cleaner tool that I have, which cleans the cache.... but the problem still exists