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BlackBerry® Pearl™

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New Contributor
altgo83
Posts: 7
Registered: ‎07-09-2008
My Device: BlackBerry Pearl 8100
Accepted Solution

Address Book Contacts not showing

BlackBerry Pearl 8100
I have 34 contacts added to my personal address book,
sometimes I see them, sometimes I don't.
I have to go to options and change the display name from "first name"
to "last name, save and the contacts will show, and then I
have to go back to options and change it back to "First name"
because this is the display I use.
This is a big problem when composing txt sms and calling from the
address book because it's like I have no contacts!
I have to go through all the above steps just to call or write a sms.
I already removed the battery and put it back in. It doesn't work.
It keeps happening.
I have to back-up the address book to outlook everyday because
I'm afraid someday I will lose all my contacts.
This BB is new, I've only used for 3 weeks.
Please let me know the solution because this is getting upsetting!
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Contributor
CaroleB
Posts: 15
Registered: ‎07-16-2008
My Device: Not Specified

Re: Address Book Contacts not showing

I had the exact same thing happen to me. I got my phone 2 days ago and have been adding my contacts over the last 2 days. I had over 50. and then poof I am down to 6 and cannot add anymore. Verizon had my wipe my memory clean, are you kidding me? Now threy are telling me to go exchange it for a new one.
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New Contributor
altgo83
Posts: 7
Registered: ‎07-09-2008
My Device: BlackBerry Pearl 8100

Re: Address Book Contacts not showing

Thanks!

 

I will back-up my contacts and head over to a T-Mobile store.

 

:smileyhappy:

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Contributor
ahager
Posts: 33
Registered: ‎07-16-2008
My Device: Blackberry 8130, 8330, 8830

Re: Address Book Contacts not showing

this is very similar to another common problem with this device, and the fix should be mostly the same.  This hopefully will take care of your problem:smileytongue:  from your main screen select the blackberry key (next to track ball)->options->security->general settings->include address book->no->reset phone->problem should be fixed!

let me know if this works for you,

 

Andrew

Andrew Hager
U.S. Cellular Corporation
Smartphone Specialist
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Contributor
CaroleB
Posts: 15
Registered: ‎07-16-2008
My Device: Not Specified

Re: Address Book Contacts not showing

Thank you, I will give that a try.
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New Contributor
altgo83
Posts: 7
Registered: ‎07-09-2008
My Device: BlackBerry Pearl 8100

Re: Address Book Contacts not showing

Let's see.. I'm doing it now

 

I hope it works!

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New Contributor
altgo83
Posts: 7
Registered: ‎07-09-2008
My Device: BlackBerry Pearl 8100

Re: Address Book Contacts not showing

 
It didn't work for me!
 
I still have to go to options and change the display name from "first name"
to "last name", save and the contacts will show, and then I have to go back to
options and change it back to "First name" because this is the display I use.
 
Then I can see them for a couple of times I click on the address book and then they are "gone".
:smileysad:
If you have any other option let me know!
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Contributor
ahager
Posts: 33
Registered: ‎07-16-2008
My Device: Blackberry 8130, 8330, 8830

Re: Address Book Contacts not showing

I will get with my technical team and see if we cant find a solution for you...care of U.S.Cellular...lol  Ill let you know if I can find a solution.

 

andrew

Andrew Hager
U.S. Cellular Corporation
Smartphone Specialist
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Trusted Contributor
frfghtr
Posts: 139
Registered: ‎04-01-2008
My Device: Storm 9530 / PlayBook 64GB
My Carrier: MTS

Re: Address Book Contacts not showing

Just wondering? 

 

Have you been playing with the Filters and or Groups?

 

Assigning Contacts to a Group and then checking certain filters will pervent some contacts showing up in your address book.

 

 

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Contributor
CaroleB
Posts: 15
Registered: ‎07-16-2008
My Device: Not Specified

Re: Address Book Contacts not showing

Well I got a new phone yesterday, started entering contacts again and it seems that the filter causes problems so I am not grouping my numbers anymore.
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