BlackBerry® Pearl™

[altgo83]

BlackBerry Pearl 8100

I have 34 contacts added to my personal address book,

sometimes I see them, sometimes I don't.

I have to go to options and change the display name from "first name"

to "last name, save and the contacts will show, and then I

have to go back to options and change it back to "First name"

because this is the display I use.

This is a big problem when composing txt sms and calling from the

address book because it's like I have no contacts!

I have to go through all the above steps just to call or write a sms.

I already removed the battery and put it back in. It doesn't work.

It keeps happening.

I have to back-up the address book to outlook everyday because

I'm afraid someday I will lose all my contacts.

This BB is new, I've only used for 3 weeks.

Please let me know the solution because this is getting upsetting!

[CaroleB]

I had the exact same thing happen to me. I got my phone 2 days ago and have been adding my contacts over the last 2 days. I had over 50. and then poof I am down to 6 and cannot add anymore. Verizon had my wipe my memory clean, are you kidding me? Now threy are telling me to go exchange it for a new one.

[altgo83]

Thanks!

I will back-up my contacts and head over to a T-Mobile store.

[ahager]

this is very similar to another common problem with this device, and the fix should be mostly the same.  This hopefully will take care of your problem  from your main screen select the blackberry key (next to track ball)->options->security->general settings->include address book->no->reset phone->problem should be fixed!

let me know if this works for you,

Andrew

[CaroleB]

Thank you, I will give that a try.

[altgo83]

Let's see.. I'm doing it now

I hope it works!

[altgo83]

It didn't work for me!

I still have to go to options and change the display name from "first name"

to "last name", save and the contacts will show, and then I have to go back to

options and change it back to "First name" because this is the display I use.

Then I can see them for a couple of times I click on the address book and then they are "gone".

If you have any other option let me know!

[ahager]

I will get with my technical team and see if we cant find a solution for you...care of U.S.Cellular...lol  Ill let you know if I can find a solution.

andrew

[frfghtr]

Just wondering? 

Have you been playing with the Filters and or Groups?

Assigning Contacts to a Group and then checking certain filters will pervent some contacts showing up in your address book.

[CaroleB]

Well I got a new phone yesterday, started entering contacts again and it seems that the filter causes problems so I am not grouping my numbers anymore.