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New Contributor
crisluc83
Posts: 2
Registered: ‎08-26-2008
My Device: Not Specified
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BB Deleting My SMS and CAll Logs

Oh K My BB is deleting my SMS and Call logs on its own..Wuz supp with that..It never did it before..Can anyone help
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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB Deleting My SMS and CAll Logs

If the device is running low of free space it will begin to delete call logs and email messages in order to make room for new ones. Check the free space by going to Options | Status and look at the 'File Free' number. If that's close to 0 then that is why. A quick remedy would be to remove the battery for 1 min then after the device boots up check the File Free number again to see if it increased. Check the following article for ways to free up more memory on the device: http://www.blackberry.com/btsc/KB14320
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New Member
sailtx109
Posts: 1
Registered: ‎08-27-2008
My Device: Not Specified

Re: BB Deleting My SMS and CAll Logs

I had something similar happen last night except it wiped out all emails, text, ims and phone logs any ideas on how to recover them?

 

Thanks

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New Contributor
stejar
Posts: 2
Registered: ‎08-27-2008
My Device: Not Specified

Re: BB Deleting My SMS and CAll Logs

Hei!

 

it has happened to me twice in 3 weeks.all of a sudden it wipes off all the sms and the call log..

i thought it was a problem with my handset but obviously not.

 

In my case it s definitely not a matter of memory space!

 

Can anybody suggest how to make sure this doesn t happen again?or why this is happening so often?

 

Thanks 

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New Contributor
crisluc83
Posts: 2
Registered: ‎08-26-2008
My Device: Not Specified

Re: BB Deleting My SMS and CAll Logs

OMG !!! thank that worked...Thank you again
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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB Deleting My SMS and CAll Logs

Sailtx109, unless the device data bas backed up with the Desktop Manager's Backup and Restore feature then I'm afraid all of that data is gone.
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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB Deleting My SMS and CAll Logs

Stejar, whats your free space number at right now?
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New Contributor
stejar
Posts: 2
Registered: ‎08-27-2008
My Device: Not Specified

Re: BB Deleting My SMS and CAll Logs

hei

 

file free is 14165261..it sounds like a lot..no?

 

if there s anything you could suggest..

Thanks,

 

 

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: BB Deleting My SMS and CAll Logs

That's 14MB of free space, which is fine for now. Well the link in my previous post is things you can do to prevent the loss in the future. This article shows how you can check where all the space is being used at on the device: http://www.blackberry.com/btsc/KB15345. You can periodically use the Desktop Manager to perform a backup of all the data on your device if you wanted to be safe.

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Visitor
tsmith8647
Posts: 1
Registered: ‎08-29-2008
My Device: Not Specified

Re: BB Deleting My SMS and CAll Logs

[ Edited ]
Samething happened to me and i call the company there answer was this is a mini comp type so you must hard boot it at times to clear it up . you know turn it off and take the battery out for a few mins. i did it that time and haven't had that problem again.
Message Edited by tsmith8647 on 08-29-2008 11:32 PM
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