BlackBerry® Pearl™

[skilltel]

Hello-

I have owned this phone for approximately two weeks; and until today it was working perfectly. As of today the external display is no longer working for "caller ID" or incoming call notification. The temporary fix was to disable the "auto answer" function for convenience, although this does not truly solve the problem.

The question is how can I restore the external display as it was working prior to today with the display of "caller ID" incoming call notification? Incoming emails, SMS previews; continue to work properly on the external display, and the issue appears to be isolated to incoming call notification.

Is this a bug with the device, or is their a fix to the problem?

Any help or guidance greatly appreciated.

Message Edited by skilltel on 11-03-2008 09:05 PM

Message Edited by skilltel on 11-03-2008 09:06 PM

Message Edited by skilltel on 11-03-2008 09:06 PM

[Bifocals · Accepted solution]

Hi and welcome to the forums!

Did you try the battery pull we talked about?

Thanks,

[skilltel]

Much appreciated! Thanks again, the battery pull did the trick.

[Bifocals]

Great!

[lisalbp]

I'm having this same issue - so by the battery pull, do you mean to just remove the batter from the device of as few seconds?

[zwood]

That is correct!

[rickghouse]

I found this post with a Google search, and you solved my problem.

Thank you very much!

Rick.