08-10-2012 05:54 PM
Since installing BBM on my Pearl 9105 I no longer receive emails which have always come through before. I could send but not receive so I tried deleting my email addresses and reinstalling them but this made it worse as now I can't send or receive! If anyone can help I'd be very grateful!! Thanks
Solved! Go to Solution.
08-10-2012 06:03 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should again try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
08-11-2012 01:58 PM
Thank you! I've spent all day following your instructions which has all been going ok to the point where I have to "send service book". I get this far but never receive the service books in messages Really don't know what's going wrong; have also tried the hard reboot to no avail. Really quick and helpful response though; thank you
08-11-2012 02:32 PM
08-11-2012 05:26 PM
You're correct! Yes, I got the Registration message. Yes, I deleted Service Books. Yes, I can initiate sending Service Books (with email accounts (x 3) configured to BB) but nothing comes through, not even after 1 (several!) hour(s).
Thanks very much for your help, I appreciate it, but I shall now have to trundle down to my service provider
08-11-2012 05:43 PM