04-18-2012 03:31 PM
Just within the last few days the contact list on my BB Pearl has stopped functioning. Can't edit, can't, add new contacts. I haven't done anything to have caused this that I know of. I have backed up the contact list with the desk top manager. Anyone have any ideas?
04-19-2012 11:33 PM
04-29-2012 10:36 PM - edited 04-29-2012 10:40 PM
It seems this problem arrose after updating various apps. this article suggest a few that are to blame however it didn't help me directly but i did install a windows msgrupdate about the same time as i noticed the problem.
What worked for me is kinda a distasteful method but i was not worried about keeping anything on my phone except contacts, email and a few msgs. everything i wanted of value i pulled off first then did a backup and a sync. deleteing recently updated didn't help me the damage was done so it seemed. so i wiped the phone using the BB desktop tool.
I last used the tool a few years ago and found it to be ... well... and it still is. the hardest part is installing the thing. installation is a COMMON issue it seems. installation aside it went well. i started to restore specific things after the wipe. If you want more restored your welcome to do so but i suspect it is related to a permissions issue caused by one of my apps or app update. so restore only 1 or 2 things at a time if the problem returns then you found your issue. If it does not fix it you have a backup to fully restore from and nothing lost.
I hope this helps you in your frustration i was ready to switch to a new phone maker before i tried this.
PS internet connectivity was necessary for the computer to install the desktop program.