Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Pearl™

Reply
Contributor
Posts: 22
Registered: ‎02-09-2010
My Device: BlackBerry Bold 9650
My Carrier: Sprint

Backup Problem

Lately when I backup my BB using the Desktop Manager, I get a message that says "Backup successful.  [Profiles] 11 of 12 successful"

 

I have no idea what this means, or how to figure out which profile isn't being backed up.  Can anyone help?

Sprint, Bold 9650 v6.0.0.415, DM v6.0.1.18, 8GB SD card
Posts: 90,066
Likes: 23,877
Solutions: 6,152
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Backup Problem

Have you tried looking at the backup log?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 22
Registered: ‎02-09-2010
My Device: BlackBerry Bold 9650
My Carrier: Sprint

Re: Backup Problem

Never thought of that. I'll take a look at it this evening. Thanks!

Sprint, Bold 9650 v6.0.0.415, DM v6.0.1.18, 8GB SD card
Contributor
Posts: 22
Registered: ‎02-09-2010
My Device: BlackBerry Bold 9650
My Carrier: Sprint

Re: Backup Problem

OK... where do I find the backup log?

Sprint, Bold 9650 v6.0.0.415, DM v6.0.1.18, 8GB SD card
Contributor
Posts: 22
Registered: ‎02-09-2010
My Device: BlackBerry Bold 9650
My Carrier: Sprint

Re: Backup Problem

I solved the problem by connecting the phone to the Desktop Manager, going to the Backup & Restore area, clicking "advanced" and clearing the Profiles from the device database.

 

That left me with just the 5 profiles that originally come with the phone. Then I added the 4 exceptions (special ring tones for 4 contacts), and backed it up again. It now shows 9 profiles and they all backed up.

 

I don't know what the other Profiles were, but I'm OK now. 

Sprint, Bold 9650 v6.0.0.415, DM v6.0.1.18, 8GB SD card