06-05-2009 10:33 AM
Solved! Go to Solution.
06-05-2009 10:41 AM
Before buying any BlackBerry device used, you must ask the right questions.
Now that you have it, what your issue is that the previous owner had an IT Policy on the device from a corporate BES to which it was attached which could enable and/or disable certain functions of the device to which the corporate owner agreed and allowed.
You need to remove that IT Policy. There are two ways of doing it, one is easier according the OS version of the device.
So, first off: Look at Options > About, third line down beginning with a "v.4.xxx"
What is your OS?
If it is OS version 4.5 or higher, use the Method One at the link below.
If it is OS version 4.2 or lower, use the Method Two at the same link.
06-05-2009 11:31 AM
Thank you for your response. I backed up my data, now how do I locate and "run JL_Cmder and execute the "resettofactory" command."
check out the link I posted above... last item in the post.
06-05-2009 11:34 AM
Whoop! I thought JL_Cmder was in that link... I don't see it either.