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New Contributor
E4hour
Posts: 2
Registered: ‎07-28-2009
My Device: Not Specified
Accepted Solution

Blackberry Messenger Support

The problem started when my Blackberry Messenger would freeze my entire phone, sometimes for up to 30 mins, when i tried to open an existing conversation on it. Seeing as it didn't get better after some time, I decided to delete the application from my phone and then try to reinstall it. I don't know how to reinstall it. It's insanely hard to find out how, so now I'm here. I have been to a Blackberry site (http://na.blackberry.com/eng/devices/features/im/blackberry_messenger.jsp) where you are apparently able to download Blackberry Messenger, but that hasn't worked either. The site tells me to go their from my phone, so I do, and then there's a big gray box that says 'Download', when I click it, it says 'Sorry, your device does not meet the system requirements that are needed to support Blackberry Messenger for Software Versions 4.0 and 4.1'. I read somewhere that I need to use the Blackberry Desktop Manager to reinstall it, I opened that program but didn't find anything involving reinstalling the Messenger on my phone. I'm getting a little bit annoyed with this. Is there a site I can go to to download an older version? How do I reinstall it? How? Its an 8220 Blackberry Flip if that matters. I'd appreciate some help. Thanks.
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JSanders
Posts: 84,410
Likes: 22,905
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Messenger Support

Greetings, and welcome to the BlackBerry.com Support Forums.

 

Do you have your 8200 OS loaded to your PC? You will need to do so first. Find it at your carrier website. You are looking for the one that matches your device Options > About, third line down beginning with 4.xxxx

 

THEN, open Desktop Manager > Applicaiton Loader. Look in the list for BlackBerry Messenger, and check the box to load it.

 

Follow the prompts to complete.

 

Do you have an 8220 or 8230?

 

Here are the latest OS files for those devices... 

http://www.blackberryforums.com/general-8200-series-discussion-kickstart/




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New Contributor
E4hour
Posts: 2
Registered: ‎07-28-2009
My Device: Not Specified

Re: Blackberry Messenger Support

Wow... It worked. I am forever in your debt. Kudos to you.
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JSanders
Posts: 84,410
Likes: 22,905
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Messenger Support

Oh you are very welcome.

 

Enjoy.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
honey7
Posts: 2
Registered: ‎08-14-2009
My Device: Not Specified

Re: Re: Blackberry Messenger Support

How do I get to the destop manager?
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Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Re: Blackberry Messenger Support


honey7 wrote:
How do I get to the destop manager?

Hi!

 

By clicking on the icon it placed on your PC desktop.

 

Or, did you mean how do you obtain the desktop software so that you can install it onto your PC? If so, that's here:

 

Hope that helps!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
scribblez96
Posts: 3
Registered: ‎11-22-2010
My Device: blackberry 7100v

Re: Blackberry Messenger Support

Can you please help me guys.#

I have a blackberry 7100v and I have been trying to get blackberry messenger that goes with my phone but i cant find it.

do you know where i could get it from and how i download it to my phone>???????????

please i need to know this as soon as possible:smileysad:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Messenger Support

 


scribblez96 wrote:

Can you please help me guys.#

I have a blackberry 7100v and I have been trying to get blackberry messenger that goes with my phone but i cant find it.

do you know where i could get it from and how i download it to my phone>???????????

please i need to know this as soon as possible:smileysad:


 

Hello again,

 

Please don't poly-post...asked and answered already here:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
scribblez96
Posts: 3
Registered: ‎11-22-2010
My Device: blackberry 7100v

Re: Blackberry Messenger Support

Can you please help me guys.#

I have a blackberry 7100v and I have been trying to get blackberry messenger that goes with my phone but i cant find it.

do you know where i could get it from and how i download it to my phone???????????

please i need to know this as soon as possible:smileysad:

how do i get the old version>??

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Messenger Support

 


scribblez96 wrote:

Can you please help me guys.#

I have a blackberry 7100v and I have been trying to get blackberry messenger that goes with my phone but i cant find it.

do you know where i could get it from and how i download it to my phone???????????

please i need to know this as soon as possible:smileysad:

how do i get the old version>??


Scroll up.

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.