04-13-2012 05:51 AM
Hello i was wondering if someone could help me as i am having problems with my blackberry pearl 8120. The phone just keeps loading and wont let me access anything like my bbm which i am getting more and more messages threw the time that i am unable to click on it to delete them and i cant access my text messages or recieve phone or anything and it comes up with "uncaught exeption application net_rim_bb_phone_app79) is not responding; process terminated.
What could be wrong with my phone and how can i fix it??
04-13-2012 11:47 AM
Hi and Welcome to the Community!
The phone just keeps loading
I'm not quite sure exactly what you mean by that, but anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Now, if that's what's already happening (e.g., it won't complete the reboot cycle), then you may need to attempt Safe Mode:
Good luck and let us know!