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BlackBerry® Pearl™

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Visitor
Posts: 1
Registered: ‎04-13-2012
My Device: Blackberry Pearl 8120

Blackberry Pearl 8120

Hello i was wondering if someone could help me as i am having problems with my blackberry pearl 8120. The phone just keeps loading and wont let me access anything like my bbm which i am getting more and more messages threw the time that i am unable to click on it to delete them and i cant access my text messages or recieve phone or anything and it comes up with "uncaught exeption application net_rim_bb_phone_app79) is not responding; process terminated.

 

What could be wrong with my phone and how can i fix it??

 

Thanks

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Blackberry Pearl 8120

Hi and Welcome to the Community!

 


Catherine_Summers94 wrote:

The phone just keeps loading


I'm not quite sure exactly what you mean by that, but anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Now, if that's what's already happening (e.g., it won't complete the reboot cycle), then you may need to attempt Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

 

Good luck and let us know!

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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