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BlackBerry® Pearl™

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New Contributor
Kez77
Posts: 7
Registered: ‎07-24-2012
My Device: Pearl 9105
My Carrier: O2
Accepted Solution

Blackberry Protect

My Blackberry Pearl has been replaced with a new phone and I am trying to download blackberry protect onto the new phone but it is having none of it at all.  I keep getting an error message of :-

Download failed

907 invalid cod

http error 404:

Not found

 

What do I need to do to get this to work.  I've been on all night trying to get it fixed.

 

Many thanks

 

Kerri

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support, and to see if your BIS account (which they manage) has been properly shifted from your prior BB over to this new one.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Kez77
Posts: 7
Registered: ‎07-24-2012
My Device: Pearl 9105
My Carrier: O2

Re: Blackberry Protect

Hiya,

 

I have managed to install this onto my phone by reinstall blackberry app world first (it was advice you gave previously).  The only thing I can't get to download is my 82 contacts which were in my previous phone.  It's still showing online as being there but it won't back up and gives a message of This data is already wirelessly synchronised with a remote service and cannot be restored by BlackBerry Protect.  What does that mean and how can I get my contacts back?

 

Many thanks Kerri

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect

OK...so, just to be sure:

  • KB25063 How to use BlackBerry Protect to restore data to a BlackBerry smartphone

You follow that EXACTLY, and the result is the error message you stated? That probably means that you have, on this BB, OTA synchronization of your Contacts enabled (e.g., BES, Gmail, Yahoo, etc.), which would of course negate the need to have Protect do the restore since that OTA location would be the "master" data (it would be redundant to add, to your BB, what Protect has stored, since your BB should already have data from that other OTA source).

 

But -- where, exactly, did this BB come from? I have some concerns now that, if accurate, will require you to stop and start over completely in order to be sure that the BB can even be properly used (and, if one other suspicion is accurate, such may not even be possible at all).

 

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Kez77
Posts: 7
Registered: ‎07-24-2012
My Device: Pearl 9105
My Carrier: O2

Re: Blackberry Protect

Hiya,

 

That is exactly what I have done and I think you are right as I keep getting my msn contacts in my contacts list when I am not wanting or adding them in there and if I do delete them it then deletes them from my msn contacts.  How do I get this off so I can restore all of my contacts and stop my BB bringing up the other contacts?

 

Thank you for your help.

 

Kerri

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect

Follow this KB:

  • KB22430 How to enable wireless contact synchronization with BlackBerry Internet Service

Just do the reverse (instead of activating, de-activate).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Kez77
Posts: 7
Registered: ‎07-24-2012
My Device: Pearl 9105
My Carrier: O2

Re: Blackberry Protect

Oh my goodness I have to say you are absolutely brilliant.  Thank you so much you have no idea how much you have helped me.  I have spent an hour on the phone to an O2 Guru and tried all sorts and you have fixed all of the issues within minutes.  I really cannot thank you enough you are brilliant.  Once again I am pleased I have a blackberry.

 

Kerri

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Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect

You are most welcome...you have made my day with your words! You, and your appreciativeness, are the reason I hang out here! Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
cornel7
Posts: 1
Registered: ‎09-14-2012
My Device: curve9300
My Carrier: altech autopage

Re: Blackberry Protect

The Protect is of little use. My phone was stolen, I tried tracing it, did block the sim and phone itself with police and service provider....no use somebody is using my BBM pin. How is this possible if the phone was supposed to be blocked?

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