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BlackBerry® Pearl™

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New Contributor
richards
Posts: 2
Registered: ‎09-03-2008
My Device: Not Specified

Blackberry freezes when I try to go into contacts

This is the second new Pearl I've had.  I got both through Vodafone.

I saved all my addresses from old Pearl on to the sim-card.  

I then used the new Pearl for a little while before it started freezing everytime I tried to access Contacts.

I sent the phone back to Vodafone and got another new Pearl.

It's doing it again - I started using the phone yesterday and up until this morning, could use the Contacts.

However, the phone now freezes when I try to access Contacts. 

If I leave it alone for a few minutes, it comes back to me and I can use all the other functions.

I guessed that somehow there is something corrupt with my Contacts file but how do I do anything about this?

Vodafone suggested I sent the phone back (again) but I'm guessing I'll just experience the same thing a third time. Any suggestions / thoughts / advice welcome.

R

 

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry freezes when I try to go into contacts

You can try deleting your contact database to see whether the problem resolves or not. But I would recommend as Vodafon will give a new one...you should accept it!

tanzim                                                                                  
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New Contributor
richards
Posts: 2
Registered: ‎09-03-2008
My Device: Not Specified

Re: Blackberry freezes when I try to go into contacts

How might I delete contact database?
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Blackberry freezes when I try to go into contacts

Steps are as follows -

 

1. Connect your device with PC through USB cable

2. Open Desktop Manager

3. Click on Backup and Restore

4. Click on Advanced tab. You'll find two box onc Computer Database and another is Device Database

5. Click on Addressbook All under Device Database

6. Click on left arrow (<<) to shift the Addressbook All to Computer Database

 

Doing above action will erase all addressbook infro from your device.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

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