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BlackBerry® Pearl™

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Contributor
Posts: 11
Registered: ‎08-06-2009
My Device: Not Specified

Blackberry pearl won't turn on HELP!

Hello,

I have a blackberry pearl 8120. It will not turn on! When i connect it to a usb with the battery the RED LED will come up then after a couple of minutes will turn off then come back after some minutes. When i take out the battery and try to connect it without he battery the RED LED will not turn on. What can be the problem?

New Contributor
Posts: 7
Registered: ‎08-05-2009
My Device: Not Specified

Re: Blackberry pearl won't turn on HELP!

How old is the battery? Not sure if its dead/faulty?
Contributor
Posts: 11
Registered: ‎08-06-2009
My Device: Not Specified

Re: Blackberry pearl won't turn on HELP!

I dont know how old, but i used a new blackberry curve abttery and it's doing the same thing. I tried the pearl battery in my curve and it worked.
Contributor
Posts: 11
Registered: ‎08-06-2009
My Device: Not Specified

Re: Blackberry pearl won't turn on HELP!

Can someone pelase help me.
Hall of Famer II
Posts: 50,921
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry pearl won't turn on HELP!

Hi there!

 

See this KB to see if the conditions you are seeing are documented...

 

KB18223 Charging behavior of the BlackBerry smartphone

 

 

Let us know how it goes.




Occam's Razor nearly always applies when troubleshooting technology issues!
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Contributor
Posts: 11
Registered: ‎08-06-2009
My Device: Not Specified

Re: Blackberry pearl won't turn on HELP!

No its not there...

 

The phone when connected to the USB with the battery will not turn on the RED LED till a few minutes then it will turn on the RED LED  and then the usb icon will show up on the start menu then it will go and on the application loader it will not show up.

Retired
Posts: 256
Registered: ‎07-10-2009
My Device: BlackBerry 9700

Re: Blackberry pearl won't turn on HELP!

Hello gans,

 

 

If I understand correctly, your device will not turn on except for a red light in the top right when the battery is in and it is connected to a computer.  Also, you were unable to start the device with another, known working, battery.  Am I right about this?

 

 

If so, probably the operating system on the device is not working well, or the hardware of the device has failed.  We can easily rule software out by trying the Web-Based Software loader tool to reload the software on the device using your computer.  Bear in mind that at this point it is likely that your device data is gone and you will need to reload it from another source.  If the software load doesn't work we might be looking at a hardware issue since another battery didn't help.  It would be worth your while though to try the whole process on another computer if it fails on the first computer.

 

 

Here is an article on how to use the Web-Based software loader. 

Here is how you restore your data to the device from a backup file

Here is how you back up your device in the future if needed 

 

 

hope this helps :smileyhappy:

tg 


-tg


 


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Contributor
Posts: 11
Registered: ‎08-06-2009
My Device: Not Specified

Re: Blackberry pearl won't turn on HELP!

Hello,

 

The thign is when i connect the phone to a USB it will take a while till the RED LED would flash on. Then it would not show up as a device conected. The usb icon will show on my start menu but on the appicaiton loader it will not show anything connected. 

Retired
Posts: 256
Registered: ‎07-10-2009
My Device: BlackBerry 9700

Re: Blackberry pearl won't turn on HELP!

gans,

 

 

When you start up the Web-Based software loader does it see your device?

 

 

 


-tg


 


Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 11
Registered: ‎08-06-2009
My Device: Not Specified

Re: Blackberry pearl won't turn on HELP!

No. :smileysad: