08-06-2009 04:54 PM
I have a blackberry pearl 8120. It will not turn on! When i connect it to a usb with the battery the RED LED will come up then after a couple of minutes will turn off then come back after some minutes. When i take out the battery and try to connect it without he battery the RED LED will not turn on. What can be the problem?
08-06-2009 09:50 PM
See this KB to see if the conditions you are seeing are documented...
KB18223 Charging behavior of the BlackBerry smartphone
Let us know how it goes.
08-06-2009 11:38 PM
No its not there...
The phone when connected to the USB with the battery will not turn on the RED LED till a few minutes then it will turn on the RED LED and then the usb icon will show up on the start menu then it will go and on the application loader it will not show up.
08-07-2009 02:15 PM
If I understand correctly, your device will not turn on except for a red light in the top right when the battery is in and it is connected to a computer. Also, you were unable to start the device with another, known working, battery. Am I right about this?
If so, probably the operating system on the device is not working well, or the hardware of the device has failed. We can easily rule software out by trying the Web-Based Software loader tool to reload the software on the device using your computer. Bear in mind that at this point it is likely that your device data is gone and you will need to reload it from another source. If the software load doesn't work we might be looking at a hardware issue since another battery didn't help. It would be worth your while though to try the whole process on another computer if it fails on the first computer.
Here is an article on how to use the Web-Based software loader.
hope this helps
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08-07-2009 03:10 PM
The thign is when i connect the phone to a USB it will take a while till the RED LED would flash on. Then it would not show up as a device conected. The usb icon will show on my start menu but on the appicaiton loader it will not show anything connected.
08-07-2009 03:20 PM