BlackBerry® Pearl™

[clairediaz]

Hello,

I bought a bb in USA like 2 months ago, I started using it inmediately with my provider and I started using the data plan about 20 days ago, I was able to register my account and everything, 2 days ago my data stop working, and I could not use my bb msn or anything, I tried to enter my BIS account and it's asking me again for my pin and imei and when I write those I get an error message "The information you provided could not be verified. Please re-type your information and try again".

Mine is a bb 8120 . When I go to the host routing tables I send the registration message and get a message from bb saying that my handheld has been registered with the wireless network. Also EDGE is ok.

I called my provider, and they told me, my data plan was ok, but they also told me that blackberry directly did something to block my pin or something... why?!

Please please help!

[JSanders Resident Expert]

Who is your provider?

Did you have it registered first on another provider? If so, have you UNregistered the PIN/IMEI from the old service provider?

Often, that error message you quote I have seen, and will go away after a few more tries. That has been my experience.

[clairediaz]

My provider is in colombia, Tigo.

The PIN was not registered with any company before TIGO, and I'm still using TIGO... that's why this is so strange to me. I have not change my data provider or my bb or anything and suddenly I can't use my bb applications or my bb account...

I tried a lot of times and the message is the same even if I try 100 times a day..

And my provider... I must say the knowledge they have about bb is not good at all, they say something like "oh, bb have must done something to your PIN, so we can't do anything"

Thanks for trying to help anyway

[sdgardne]

Hi there!

Your carrier controls your BIS account -- no one else. If the support folks that you have talked with so far are unable to provide you assistance with the account that they control, then you need to escalate with them to their dedicated BB support folks (hopefully such exist!). And they can in turn escalate you into RIM at no charge to you.

These forums are not, btw, formal RIM support -- these are user-to-user...not user-to-RIM. To get to RIM, you must either go through the escalation path with your carrier or select the fee-based support from the Support & Services Tab at the top of these forums pages.

Anyway, my advice is to go back to your carrier and request the escalation -- since they've told you some things already, they must have a method to access more detailed information and provide you with the support that they are required to provide.

Good luck and let us know!