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New Contributor
martylamb
Posts: 2
Registered: ‎12-11-2009
My Device: 8110
My Carrier: AT&T
Accepted Solution

Can't delete one stubborn message!

I have the 8110 and I have a single video that was sent to me that I can't delete.  I use the BB Dimension Today theme and it show's I have a message but when I go into the folder it isn't there.  I have even tried to delete it after I pull it up.  Any suggestions?  marty

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JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't delete one stubborn message!

 


martylamb wrote:

I have the 8110 and I have a single video that was sent to me that I can't delete.  I use the BB Dimension Today theme and it show's I have a message but when I go into the folder it isn't there.  I have even tried to delete it after I pull it up.  Any suggestions?  marty


 

 

How do you try to delete a message you can't find? I don't understand that.

 

 


Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Wipe and reload your OS.

 




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New Contributor
martylamb
Posts: 2
Registered: ‎12-11-2009
My Device: 8110
My Carrier: AT&T

Re: Can't delete one stubborn message!

Thank you.! I no longer have that rogue message.  I took the battery out and reinstalled in while the power was on and it worked. 

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