05-22-2012 06:54 PM - edited 05-22-2012 06:57 PM
I have problem with my Blackberry Pearl 8230.
I cannot turn it on.
I have tried recharging it (even when it is connect to a charger the mini display on the cover is still turned off).
Sometimes when I connect it to the charger, the red lamp on on the cover will show, however it would turn off very quickly too.
I am sure the device is charged, since even when I charge it overnight, I still cannot turn on the device.
(sorry in the image, the charger is not connect to an outlet, but it is the same even when it is connceted to an actual outlet)
I have tried pulling the battery out, resetting the device, nothing happens, no response.
I have also tried pushing and holding the power button, again nothing happens.
The device's been like this for 2 days, and I need to use the phone.
Help is greatly appreciated, thanks,
05-25-2012 07:08 PM
Welcome to the BlackBerry® Support Community Forums.
Have a look at the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144
If the error message still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.