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BlackBerry® Pearl™

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New Contributor
tmaugham
Posts: 3
Registered: ‎12-05-2012
My Device: Pearl 8100

Copy Pearl data to new phone

I have a Pearl 8100 which has developed a bad screen.I was given another 8100 as a replacement. Same network, T-Mobile. I want to copy all the data, address book, etc. and setup from the old 8100 to the new one. I backed up the old 8100 using Blackberry DM but when I restored to the new 8100 nothing was changed. What am I doing wrong?

 

Thanks,

Tom

 

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Forums Veteran II
Wolf359
Posts: 3,428
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Copy Pearl data to new phone

Here are some detailed steps:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=BC8FF46E92037A63066361D25280DD66?...

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New Contributor
tmaugham
Posts: 3
Registered: ‎12-05-2012
My Device: Pearl 8100

Re: Copy Pearl data to new phone

I tried it several times but the existing data on the new phone was not replaced...

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Forums Veteran II
Wolf359
Posts: 3,428
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Copy Pearl data to new phone

[ Edited ]

Gotcha.  If you take it to the store they can do this for you too.  I'm not sure why the device switch isn't working for you.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
tmaugham
Posts: 3
Registered: ‎12-05-2012
My Device: Pearl 8100

Re: Copy Pearl data to new phone

Okay, thanks...

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