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New Contributor
Posts: 3
Registered: ‎09-15-2011
My Device: 9100
My Carrier: Telus

Deleted email doesn't go to Trash when then email is deleted from BB.

I am useing BB to connect to my Groupwise (Imap) when an email is deleted off the Blackberry selecting "delete message - on Mailbox & on Handheld" the message is completely deleted from the Groupwise mailbox, it does not move to trash. Anyway, I can get around with it.

 

Regards,
RT

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Deleted email doesn't go to Trash when then email is deleted from BB.

Hello RT and welcome to the BlackBerry® Support Community Forums.

 

Is this email account used on a BlackBerry® Enterprise Server or do you use the BlackBerry® Internet Service?

 

Do you use a desktop client to access your Novell® GroupWise® mailbox or do you use a web client?

 

To clarify - when you delete an email and opt to remove it from mailbox, it completely disappears from your mailbox and does not appear in your trash bin?

 

Thanks!


-HMthePirate

 

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New Contributor
Posts: 3
Registered: ‎09-15-2011
My Device: 9100
My Carrier: Telus

Re: Deleted email doesn't go to Trash when then email is deleted from BB.

I use BlackBerry® Internet Service and I use web client (IMAP).

 

When I delete an email from BB and go to my Groupwise, the email does not go to Trash folder in  Groupwuse.

I noteiced that there is no Trash foler in BB as well.

 

 

Cheers,
RT