Hi,
have a new blackberry 8820 pearl that I am happy with.
The phone does have one big problem. hearing a person over the phone (i.e.. The top speaker embedded in the flip not the microphone in the phone case proper).
When someone raises their voice a little during conversation the phone distorts the incoming audio (it makes a tinny sound like when a speaker distorts when it is overloaded and yes I am using default volume and have tried it on all volume levels... The phone speaker still distorts incoming voice).
Also called a few numbers and got several people's voicemail announcement... Because people raise their voice just a little bit when they put in their voice mail announcement the phone always distorts the voicemail greeting.
Moved my sim card to a Motorola razor v8. everything is crystal clear hearing and speaking. your blackberry pearl flip has a hardware or firmware design flaw... It distorts incoming conversation based on how the person is speaking not just when they are talking with a strong clear voice... But when the incoming speech volume is raised slightly!.
I asked tmobile to send me a new phone. they did and the new phone does the same thing (i.e.. The handset speaker). the speaker phone function works just fine and does not distort conversation.
Is this a problem with a certain production run on the phone or does it happen with every blackberry pearl flip 8220?
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since the Motorola razor works fine under the same conditions with <no> distortion figured it may be design flaw going to production on the phone. But thought I would ask anyway.. In case this problem has been solved by development in-house.
Please pass this message to engineering and the product line manager responsible for the blackberry flip 8220. I know if I was a product manager I wouldn't want to go to market with a phone that distorts audio. you guys should have checked the competition (Motorola and other windows CE phones to make sure the audio on the blackberry pearl is as good or better than the competition).
Hope this helps. please pass this forward and see what engineering and product management says. if its a general design flaw it would be good to know. just wanted my new blackberry (which I like) to work just as good as my Motorola razor. both are good phones but the audio handset speaker distortion is somewhat of a pain.
Thank you,
mark bramblett
EDIT: Removed personal information
