BlackBerry® Pearl™

[neanhua]

HI,

I'm a rookie with this blackberry 8220 flip. For past 2 weeks,i'm trying to add display and input language (Chinese) to my phone

The main problem is wheneveri attached through usb cable to my laptop, message : usb device not recognised. I did try to search the board and online to solve this problem and tried them but so far no luck with it

Things that i've done:

- installed desktop software 7 (newest) : done install and reinstall (3 times)

- device software installed : 4.6.0.259 (platform 4.1.0.98)

-installed usb and modem drives : 7.0.0.43

- connect with blue tooth to desktop software but fail in pairing as numbers of pairing not appearing

-enable mass storage mode when connected : yes (on phone)

-turn off firewall  and antivirus before attaching usb- i plug into root port, didn't go through and device.

My laptop is running with windows 7 home premium 32-bits with service pack 1.

Phone :v 4.6.0.305 (platform: 4.1.0.100

i start to get frusfrated with the install and reinstall. Any one have a quick solution? best would be able to install by-pass the desktop software ...

Thank you

[sdgardne]

Hello!

Here is the list of troubleshooting articles...hopefully something will be useful:

• http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
• KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
• KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
• KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
• KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
• KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
• KB02640 Troubleshooting USB connections
• KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
• KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
• KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
• KB00019 No PIN displayed in BlackBerry Desktop Redirector
• KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
• KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
• KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
• KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
• http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!

[Eric_lewis]

I connected and updated the BB desktop manager then more importantly, go ahead and backup using the new version before starting to play and enjoy your apps with the new OS load.

BlackBerry Application Developer