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Maryteetee
Posts: 4
Registered: ‎07-24-2012
My Device: 8520
My Carrier: RIM
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Difficulty in setting up email.

Pls I just bought a new Bold 9650. I've been trying to set up my email,it is not coming up. I also tried to register the email on application world but the message I keep on receiving is that i've used the email on another phone. Pls what can I do?
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Hall of Famer II
sdgardne
Posts: 47,749
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Difficulty in setting up email.

Oh! I see you double posted:

Let's ignore that other one and focus in your own thread here...especially since you've now provided some details...

 

So...what, exactly, does "it is not coming up" mean? What exact steps do you take (step by step, please!) and what exactly happens when you take each step?

 

As for AppWorld...that message is normal when you log into an existing AppWorld account from a new device...you can have only one BB registered to one AppWorld account, so it should also be offering to shift your AppWorld account over to this new device (which would drop the old BB from that AppWorld account). I suspect there are more details about this that you've not yet revealed as well.

 

Thanks and let us know!


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New Contributor
Maryteetee
Posts: 4
Registered: ‎07-24-2012
My Device: 8520
My Carrier: RIM

Re: Difficulty in setting up email.

Ok,thanks to you both. I wanted to log in into the appworld and the message i'm getting is that I can't use the same email I was using ƒσя the former phone. I am no more using the former phone so I want to completely shift to this New one. I'l be glad to answer more questions from you in a bit to getting solution. Thank you.
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Hall of Famer II
sdgardne
Posts: 47,749
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Difficulty in setting up email.


Maryteetee wrote:
Ok,thanks to you both. I wanted to log in into the appworld and the message i'm getting is that I can't use the same email I was using ƒσя the former phone. I am no more using the former phone so I want to completely shift to this New one. 

Well, as I said, it should offer to shift your AppWorld account over to this new BB...but, as I asked above, exact and complete error messages are always more helpful than bits and pieces.

 

Plus...as for your email, you've not yet added any information, so I've nothing more on that either.

 

Let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Maryteetee
Posts: 4
Registered: ‎07-24-2012
My Device: 8520
My Carrier: RIM

Re: Difficulty in setting up email.

Thank u. I can now use my e-mail on the Appworld.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,749
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Difficulty in setting up email.

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.