09-03-2013 05:06 AM
Hi, I've just bought an unlocked 8220 Pearl, and when I try to set up email when using the Set-up Wizard, the only optioni presented is 'I want to use a work email account with a Blackberry Enterprise Server'. But, I don't. All I want to be able to do is send and receive emails from my personal Gmail account. Am I missing something here?
Any help gratefully received.
09-03-2013 10:46 AM
Hi and Welcome to the Community!
Given your purchase method, there may be many issues causing your situation...
09-03-2013 12:00 PM
Many thanks for your reply.
First of all, the 8220 I've bought is new, and following the instructions you supplied, I can confirm that it is unlocked.
Although I don't have a data plan with my carrier, I was hoping to access my Gmail account using the Wifi hotspots at work, and the Wifi network at my home.
The 8220 has detected these networks, and connected to them. However, the 8220 seems reluctant to display a web page (Google), claiming it's 'Unable to find the requested server', but maybe 1 time every 5 attempts it will find Google. Dispite this connection, there appears to be no option to set up and access my accounts.
Forgive my ignorance regarding BB's, this is my first, and all I want it to be able to do is call, text, and receive my emails via the Wifi connections, not use a data plan. Maybe I was too ambitious.
Thanks again for your help.
09-03-2013 12:08 PM - edited 09-03-2013 12:10 PM
For email via the native email app, access to the BIS (BlackBerry Internet Service) infrastructure is required, even if only used via WiFi. Hence, subscription to an adequate data plan is required so as to activate your BIS account and access. The native email app is not a full on-device email app; rather, it depends on access to BIS in order to provide email services...hence, the need to pay for a data plan to enable it.
On some older OS levels (OS5 and lower, as I recall), the native browser also won't function without an active data plan, even if via WiFi only. But, you can obtain a 3rd party browser (e.g., Opera) which can function via WiFi only. You can't, however, install it OTA (since you can't access anything) and instead need to use a PC and find the installer from Opera to install it to your BB via USB.
Still, those questions I mentioned need to be asked...if the TMO network does not natively support your specific BB model number, then even if you subscribe to an adequate data plan, their network won't be able to automatically register your BB and deliver the required Service Books so as to activate the services you subscribe to. There are very complicated tricks to try and get a non-native BB to function.
Newer BB models (those running BB10) have full on-device capabilities/apps (e.g., the email app is a full app) and only need a generic data plan to use them via the carrier data network (they don't use the BIS data plan specific to legacy BBs), and can also fully function via WiFi only for data-related services (e.g., if you buy a voice-only SIM/plan, you can do all data things via WiFi only).